What are the responsibilities and job description for the Service Contracts Administrator position at Careers Integrated Resources Inc?
Service Contracts Administrator, The Service Contracts Administrator will utilize foundational knowledge of Philips Customer Services business and portfolio offerings to support Service Sales.
They will review proposals to ensure compliance before order acceptance, create and manage orders in the ERP system, and handle service contracts throughout their lifecycle.
Responsibilities include: Coordinate and administer all phases of service contract management, including but not limited to: Performing contract review, for compliance, to ensure all applicable policy criteria have been satisfied Ensuring accuracy and operationalization of customer deliverables, in accordance with corporate policies Confirming a valid path to cash Proficiently use data entry systems and tools such as CRM systems, ERP software, and custom databases.
Leverage advanced features and functionalities to streamline data processes.
Serve as the point of contact for other team members and internal and external customers related to assigned Service Contract booking requests Utilize critical thinking to analyze complex contract requirements, special provisions, pricing, internal approvals, and terms and conditions to ensure compliance with appropriate laws, regulations and corporate policies Communicate contract policies and practices to the internal business partners Create and maintain departmental procedures In-depth knowledge of cross functional processes and quality impact throughout the value chain Proven ability to work with business partners; streamlining processes and creating cross-functional partnerships Manage increasingly competing priorities and deadlines, providing outstanding support to our internal partners and external customers Proactively support teammates with workload volume as bandwidth allows Maintain a winning partnership with Sales and other internal teams to ensure continuous alignment with joint goals and objectives Seek out opportunities to challenge yourself and others; finding new ways to positively affect the team, the customer, and the business Participate in or lead project development and execution for continuous improvement Display role model behavior; train and coach others as opportunities arise Assist with fiscal close reports and procedures Research and resolve customer entitlement issues based on errors in the processing and / or booking of service contracts Escalate items as needed to management, partnering to drive solutions Other duties, as assigned Your Profile The ideal candidate is a highly motivated individual who excels as an independent contributor in a fast-paced environment.
They should possess strong problem-solving skills, meticulous attention to detail, and experience in supporting a high-volume sales team.
Requirements include: Bachelor's degree in business or related field preferred, or equivalent experience Sales support experience in customer service or contract processing is preferred Passion for customer experience, operational excellence and continuous development Ability to work efficiently and accurately under tight deadlines Eager to take on new tasks/responsibilities; develops and shares best practices Good oral and written communication skills and the ability to work collaboratively within a team Strong interpersonal skills, with positive attitude Strong organizational skills and aptitude for detail Proven ability to use good judgment and make confident decisions under defined policies and procedures Overtime as required to meet business demands Intermediate to advanced skills in MS Office (Word and Excel) Intermediate math skills and business acumen Proficient typing and 10-key data entry by touch Familiar with working in CRM and ERP systems ,Alignment to Blueprint GetOn D634 CPI Activation
They will review proposals to ensure compliance before order acceptance, create and manage orders in the ERP system, and handle service contracts throughout their lifecycle.
Responsibilities include: Coordinate and administer all phases of service contract management, including but not limited to: Performing contract review, for compliance, to ensure all applicable policy criteria have been satisfied Ensuring accuracy and operationalization of customer deliverables, in accordance with corporate policies Confirming a valid path to cash Proficiently use data entry systems and tools such as CRM systems, ERP software, and custom databases.
Leverage advanced features and functionalities to streamline data processes.
Serve as the point of contact for other team members and internal and external customers related to assigned Service Contract booking requests Utilize critical thinking to analyze complex contract requirements, special provisions, pricing, internal approvals, and terms and conditions to ensure compliance with appropriate laws, regulations and corporate policies Communicate contract policies and practices to the internal business partners Create and maintain departmental procedures In-depth knowledge of cross functional processes and quality impact throughout the value chain Proven ability to work with business partners; streamlining processes and creating cross-functional partnerships Manage increasingly competing priorities and deadlines, providing outstanding support to our internal partners and external customers Proactively support teammates with workload volume as bandwidth allows Maintain a winning partnership with Sales and other internal teams to ensure continuous alignment with joint goals and objectives Seek out opportunities to challenge yourself and others; finding new ways to positively affect the team, the customer, and the business Participate in or lead project development and execution for continuous improvement Display role model behavior; train and coach others as opportunities arise Assist with fiscal close reports and procedures Research and resolve customer entitlement issues based on errors in the processing and / or booking of service contracts Escalate items as needed to management, partnering to drive solutions Other duties, as assigned Your Profile The ideal candidate is a highly motivated individual who excels as an independent contributor in a fast-paced environment.
They should possess strong problem-solving skills, meticulous attention to detail, and experience in supporting a high-volume sales team.
Requirements include: Bachelor's degree in business or related field preferred, or equivalent experience Sales support experience in customer service or contract processing is preferred Passion for customer experience, operational excellence and continuous development Ability to work efficiently and accurately under tight deadlines Eager to take on new tasks/responsibilities; develops and shares best practices Good oral and written communication skills and the ability to work collaboratively within a team Strong interpersonal skills, with positive attitude Strong organizational skills and aptitude for detail Proven ability to use good judgment and make confident decisions under defined policies and procedures Overtime as required to meet business demands Intermediate to advanced skills in MS Office (Word and Excel) Intermediate math skills and business acumen Proficient typing and 10-key data entry by touch Familiar with working in CRM and ERP systems ,Alignment to Blueprint GetOn D634 CPI Activation
