What are the responsibilities and job description for the Helpdesk Intern, Information Technology position at Careers?
Who We Are:
Lenox Advisors brings together sophisticated solutions in wealth management and insurance services to high-net-worth individuals and their families. As a wholly owned subsidiary of NFP, an Aon Company, we combine the culture of a boutique firm with the stability and backing of a large corporation to create an environment that's truly unique. NFP is a multi-year Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We’re a recognized Elite Agency award winner and a leading property and casualty broker, benefits consultant, wealth manager, and retirement plan advisor. NFP provides solutions enabling client success through the expertise of over 8,000 global employees, investments in innovative technologies, and enduring relationships with highly rated insurers, vendors and financial institutions. To learn more, please visit: https://www.NFP.com.
JOB SUMMARY:
This is an intern level position that provides support to the IT department, and acts as an introductory role into the processes, procedures, and day to day requests the department handles. This role is also an on-the-job training opportunity for level 1 desktop support.
DUTIES:
Help Desk Responsibilities
- Learn all functional aspects of the IT helpdesk via direct training, peer-shadowing, etc.
- Learn generic concepts about our environment, company, infrastructure, and support model.
- Act as Level 0 technology support, by documenting requests and handing escalation of items via metric.
- Respond to support requests.
- Distinguish priority between various support calls, online requests, and user walk-ins.
- Troubleshoot level 0/1 hardware and software issues and escalate as necessary (i.e. VPN Technology, Office products, Account lockouts).
- Setup mobile email functionality via instructional documentation. (i.e. iPhone, Android)
- Assist with updating and maintaining all desktops, laptops, tablets, mobile devices and technology peripherals
- Work closely with Helpdesk Manager to ensure timely end-user support and quality of service
- Act as a liaison between support vendors and affiliated company partners as necessary for troubleshooting purposes.
- Set up teleconferencing equipment for meetings.
- Complete morning/afternoon checklists to ensure proper backups and functionality of our systems.
- Prioritize accordingly to maintain a high level of client service.
- Verify receipts of shipments, unpack hardware, and ensure proper placement of components.
- Responsible for equipment moves including PCs, docks, monitors, phones.
- Works with IT staff to maintain loaner laptop fleet and proper stock of imaged backup devices.
- Ability to work independently and as part of a team.
- Ability to work in rotating shifts to ensure proper 7am to 7pm (M-F) coverage.
- Ability to work on nights and or weekends if necessary to complete various projects.
- Ability to work from the NYC office 5 days a week.
Intern Responsibilities
- Follow procedures, including security procedures.
- Create and\or update instructional documentation.
- Conduct and coordinate user training on new technologies
- Document weekly IT meeting minutes
- Answer and direct callers as appropriate
- Log calls into ticketing system
- Assist with various projects.
- Assemble and disassemble PC hardware as necessary (i.e. office moves)
EDUCATION/EXPERIENCE REQUIREMENTS:
- Microsoft Office proficient
- One or more years related experience in a customer service, support, or role that interfaces with individuals.
- Technology proficient
- In process of achieving a Bachelor’s degree in Information Technology, Computer Science, or equivalent education
- Should be a rising senior or a senior
- In process of achieving MS Azure Fundamentals, A , Network , Security certifications not required but would be a plus
SKILLS REQUIRED:
- Verbal and written communication skills
- Multi-tasking and prioritization
- Organization
- Attention to Detail
The hourly range for this position is $18.00 – $25.00 per hour. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
NFP and You... Better Together!
NFP and Lenox Advisors is an inclusive Equal Employment Opportunity employer.
Salary : $18 - $25
