What are the responsibilities and job description for the IT Service Technician II, Third Shift, Full-time position at Careers?
The Technical Support Specialist II will apply proven communication, analytical and problem-solving skills to help identify, communicate, and resolve systems issues to maximize the benefit of IT systems investments. Gathers requirements, makes technical recommendations, configures, and implements computer systems, subsystems, or modifications to existing systems to achieve the objectives of projects assigned in the most efficient manner.
Hours: 3rd Shift, Wednesday - Sunday, 6pm - 3am
Responsibilities:
- First line of support for patient-critical after-hour issues.
- Responsible for the triaging, closure and documentation of all incidents and service requests received through the ticket system.
- Troubleshoots Windows 10/11 Operating Systems.
- Adhere to proper procedures regarding inventory management.
- Escalate major issues or outages through proper On-Call channels.
- Supports Microsoft 365, OneDrive, and Teams environment.
- Responsible for the imaging, replacing, and decommissioning of all laptops/desktops and workstations.
- Supports all IT related issues within patient rooms and on hospital floors.
- Maintains downtime system requirements and supports disaster recovery operations.
- Assists with Infrastructure, Applications, Networking and Security projects.
- Supports VoIP and telecommunications via phone setup, administration, and troubleshooting.
- Supports internal network of multipurpose TV’s.
- First line of troubleshooting for all inpatient EMR Software.
- Responsible for pushing procedures and updates to PCs via remote support tool.
- Travel between multiple Brooks Hospital campuses may be required.
Qualifications:
- Bachelor’s degree in information technology, Computer Science, or a related field (Preferred) or equivalent work experience.
- 2 years of help desk experience required
- Strong individual contributor and team player
- Ability to prioritize/organize tasks and work independently with little to no supervision
- Experience with Cisco VPN, and Active Directory (Preferred)
- Experience with Remote Support and RDP into machines (Preferred)
- Ability to lift 15-20 lbs.
Compensation: Experience and education may be considered along with internal equity when job offers are extended.
Location: Onsite at 3599 University Blvd South, Jacksonville, FL 32216
Hours: 3rd Shift, Wednesday - Sunday, 6pm - 3am
Thriving in a culture that you can be proud of, you will also receive many employee benefits such as the following:
- Competitive Pay
- Comprehensive Benefits package
- Vacation/Paid Time Off
- Retirement Plan with Match
- Employee Discounts
- Education and Professional Development Programs
