Demo

IT Help Desk Technician

CAREERXCHANGE, Inc.
Deerfield, FL Full Time
POSTED ON 1/26/2025
AVAILABLE BEFORE 4/25/2025

Are you a tech-savvy problem solver with a passion for helping others? Do you thrive in a fast-paced, dynamic environment where your troubleshooting skills make an immediate impact? If so, we have the perfect opportunity for you!

We are looking for an IT Help Desk Technician to join our growing team. In this role, you’ll be the first point of contact for all technical support inquiries, ensuring smooth IT operations and providing top-tier assistance to employees and customers. This is an exciting chance to work with cutting-edge technology while developing your skills in a supportive and collaborative environment.

What You’ll Do :

  • Provide day-to-day technical support to end users for workstations, laptops, mobile devices, printers, and other company-issued equipment.
  • Troubleshoot hardware, software, network, and system issues, ensuring timely resolution.
  • Install, configure, and maintain PCs, laptops, networks, and peripheral devices.
  • Act as the initial point of contact for all internal and external customer IT support needs.
  • Perform system upgrades, installations, and preventative maintenance to optimize IT performance.
  • Maintain records, logs, and reports of technical assistance provided.
  • Assist in training employees on new software applications and best practices.
  • Maintain network and data integrity by implementing security measures and system updates.
  • Support the IT Manager with projects, troubleshooting, and strategic initiatives.
  • Develop and maintain standard operating procedures (SOPs) for IT functions.

What You Bring to the Team :

  • Strong knowledge of PCs, laptops, printers, and peripheral hardware.
  • Experience with Windows, Microsoft 365 Office, MS-DOS, network communications, and antivirus software.
  • Ability to diagnose and resolve onsite and remote IT issues efficiently.
  • Strong communication skills – able to explain technical concepts to non-technical users.
  • A team-oriented mindset with the ability to multitask and prioritize tasks effectively.
  • Strong follow-up skills and a sense of urgency when resolving issues.
  • Ability to work with a diverse team and provide excellent customer service.
  • What You Need :

  • Degree in a related field OR 2-3 years of help desk and networking experience.
  • Hands-on experience in technical support, troubleshooting, and system maintenance.
  • Why Join Us?

  • Growth Opportunities – Advance your career with hands-on experience and professional development.
  • Innovative Environment – Work with the latest technology and collaborate with IT professionals.
  • Supportive Team – Be part of a team that values knowledge-sharing and teamwork.
  • Impactful Role – Your skills will directly contribute to the efficiency and success of the organization.
  • If you’re ready to take your IT career to the next level and make a real difference, apply today! ?

    CAREERXCHANGE, Inc is an Equal Opportunity Employer.  To see other job opportunities you can visit our website at www.careerxchange.com

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