What are the responsibilities and job description for the IT Help Desk Technician position at CAREERXCHANGE, Inc.?
Are you a tech-savvy problem solver with a passion for helping others? Do you thrive in a fast-paced, dynamic environment where your troubleshooting skills make an immediate impact? If so, we have the perfect opportunity for you!
We are looking for an IT Help Desk Technician to join our growing team. In this role, you’ll be the first point of contact for all technical support inquiries, ensuring smooth IT operations and providing top-tier assistance to employees and customers. This is an exciting chance to work with cutting-edge technology while developing your skills in a supportive and collaborative environment.
What You’ll Do :
- Provide day-to-day technical support to end users for workstations, laptops, mobile devices, printers, and other company-issued equipment.
- Troubleshoot hardware, software, network, and system issues, ensuring timely resolution.
- Install, configure, and maintain PCs, laptops, networks, and peripheral devices.
- Act as the initial point of contact for all internal and external customer IT support needs.
- Perform system upgrades, installations, and preventative maintenance to optimize IT performance.
- Maintain records, logs, and reports of technical assistance provided.
- Assist in training employees on new software applications and best practices.
- Maintain network and data integrity by implementing security measures and system updates.
- Support the IT Manager with projects, troubleshooting, and strategic initiatives.
- Develop and maintain standard operating procedures (SOPs) for IT functions.
What You Bring to the Team :
What You Need :
Why Join Us?
If you’re ready to take your IT career to the next level and make a real difference, apply today! ?
CAREERXCHANGE, Inc is an Equal Opportunity Employer. To see other job opportunities you can visit our website at www.careerxchange.com
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