What are the responsibilities and job description for the VP of Operations position at CareFirst Urgent Care?
About the Company - At CareFirst Urgent Care, we believe in delivering quality, convenient, affordable health care and exceeding our patients’ expectations. Our 44 neighborhood medical centers are open every day from 8-8 with a full medical team and no appointments necessary to help patients get in, get healthy, and get back to what’s really important. We provide a broad scope of services including urgent care, basic wellness and prevention, and employer health services.
The Vice President of Operations will oversee the strategic and day-to-day operations of a multi-location urgent care network, ensuring operational excellence, clinic performance, and scalable growth. This leader is responsible for executing high-quality patient care delivery, optimizing profitability, and fostering a strong culture across all urgent care centers.
Clinic Operations & Performance
- Oversee daily operations across all clinic locations, ensuring patient access, throughput, and satisfaction.
- Implement and monitor KPIs (volume, wait time, revenue/visit, staffing ratios, etc.).
- Standardize workflows across locations to drive efficiency and consistency.
- Evaluate clinic-level performance and develop action plans for underperforming sites.
Leadership & Team Development
- Direct and mentor regional managers and clinical leaders.
- Foster a culture of accountability, service excellence, and continuous improvement.
- Support recruitment, onboarding, and retention strategies for clinical and administrative staff.
Patient Experience & Brand
- Monitor and improve NPS, online reviews, and patient satisfaction scores.
- Ensure brand standards are met across all locations.
- Champion a high-touch, patient-centered culture.
Qualifications
- 5 years of multi-site operations experience required (healthcare or retail)
- Proven success managing 20 locations and large, distributed teams.
- Bachelor’s degree required; MBA, MHA, or clinical background (RN, PA, NP) preferred.
- Data-driven decision-maker with experience using KPIs and dashboards.
- Comfortable in a high-growth, fast-paced environment.
Perks & Benefits:
- Medical, Vision and Dental Insurance
- Competitive and Negotiable Compensation
- Paid Time Off
- 401K match
