What are the responsibilities and job description for the Membership Services Associate position at Carefree Boat Club?
Job Description
As a Membership Services Representative, you will assist with new member onboarding, respond to customer inquiries via phone and email, handle billing and payment processes, and provide top-tier customer service.
This is a great opportunity for someone who enjoys working with people, problem-solving, and ensuring a smooth experience for members.
- Assist with member onboarding, including processing applications, scheduling orientations, and guiding new members through the club's policies and procedures.
- Respond to customer inquiries via phone, email, and in-person interactions, ensuring a high level of service and professionalism.
- Handle billing and payment processing, including managing invoices, processing payments, and addressing any billing-related questions from members.
- Support membership retention efforts by proactively engaging with members, resolving concerns, and enhancing their overall experience.
