Clinical Consultant, Professional Services

Job Description Summary The Clinical Consultant is responsible for the maintenance of customer relationships in assigned accounts, maintaining a high level of customer service at or above expectations, and demonstrating accountability for their part in the BD Sales Process. This position serves as an IV therapy clinical expert and utilizes consultative approach to plan for BD Infusion product implementations.  The Clinical Consultant may support the Clinical Educator Consultant in providing education to facilities considering or using BD Infusion products, hardware (device) and software (interoperability and connectivity), from presales throughout the implementation cycle.  The position leads presentations and discussions with key individuals or groups to address clinical issues and/or concerns, provides assessments, and offers the clinical value of the BD solution. Job Description We are the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. Overall responsibilities: The overall responsibilities of the implementation Clinical Consultant include: Demonstrates knowledge and understanding of relevant clinical operations, products, services, and competitive background products.     Provides clinical leadership to BD customers in the implementation of interoperability and connectivity products.     Interacts and supports Project Manager to ensure timely and productive implementations.   Collaborates with hospital clinicians and EMR vendor to facilitate clinical workflows and participate in the development of policies and procedures.  Reviews and facilitates customer awareness of common HL7 error codes.  Escalates issues to clinical and technical SME when appropriate.     Provides follow up to customers, according to department guidelines/criteria, for the purpose of system assessment, customer satisfaction, problem solving, and evaluation of the BD product/solutions.    Develops recommendations to assure that customers experience the full benefit and capabilities of solutions implemented.   Ability to function in a highly regulated industry.  Skills, Duties and Tasks particular to the job: Clinical Consultant Communication Facilitation of conference calls and customer meetings for BD Infusion product implementations.   Establish rapport with customers that is conducive to long term business relationships.   Provide team support and product information on Infusion products as assigned by manager.    Supports mentoring of team members to ensure product and process competency.   Must possess leadership skills to manage customer teams, negotiate effectively, gain consensus within teams and deliver concise and consistent communication.   Guides the review of customer site assessment and facilitates project design and implementation of Infusion products and technologies.   Provides feedback to Business Operations and Field Trainers for continuous improvement of implementation methodology, tools, and services.  Technical Demonstrates knowledge of clinical workflow processes, data set/drug library build, system integration, device settings, and interface validation.      Ability to interact and guide diverse cross-functional teams to achieve desired outcome.   Demonstrates knowledge of established Infusion product implementation methodologies and tools or equivalent industry standards.   Must be detail oriented and able to coordinate complex projects consistent with established company and customer objectives.   Demonstrates critical thinking and ability to aid customers in improving current business/practice operations including standardization across hospital systems.   Demonstrates problem solving, troubleshooting and system consultation as it relates to clinical workflow and best practice considerations.   Install and support BD Infusion hardware and software solutions.    Influences customer acceptance and utilization of BD Infusion products and services.     Expected to act as a customer support resource when necessary.   Administrative Coordinate client resources and assign project tasks.   Lead projects when required.   Works independently.   Timely completion of documentation and project-specific tasks.   Determines own work priorities.   Possess excellent organizational skills with the flexibility to readily adapt to change.   Required Soft Skills: Clinical Consultants should exhibit competency in the following set of soft skills: Adequate negotiation skills to accomplish a desired outcome. Effective interpersonal skills to build strong, lasting relationships with customers and team members. Collaborative team player within own team and customer team. Ability to work in matrixed environments. Effective, professional customer communications (both verbal and written) including at executive level. Decision making skills. Working within project teams. Conflict resolution. Qualifications: Bachelor's degree required or equivalent experience; advanced degree or certification preferred.   4-6 years of experience in related field or equivalent combination of education and experience.   Current active nursing license required.   Acute care hospital experience required preferably with nursing informatics or leadership experience; Pediatric, NICU, and Oncology experience highly desired.     Specific knowledge of BD business a plus.   Driving requirements dictate that the candidate possess and maintain a valid driver license and be at least 21 years old.   Home based position with travel.  Travel may range from 75 - 100%, overnight travel.  Position requires flexible working hours, including some nights and weekends.  Ability to work independently from home office.   Must be able to lift a minimum of 40 lbs.  This position may involve pushing, pulling, stooping, bending, and lifting.   Upon hire, must provide proof of, and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions. Proofs must include: Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox) Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis, Covid-19.   Must meet vendor credential requirements for assigned customer sites.  For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law. Why Join Us? A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day. To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place. To learn more about BD visit https://bd.com/careers Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status. PDN Primary Work Location USA NJ - Franklin Lakes Additional Locations USA DC - Washington, DC, USA NY - Glens Falls, USA PA - Warrendale Work Shift At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You. Salary ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary offered to a successful candidate is based on experience, education, skills, and actual work location. Salary ranges may vary for Field-based and Remote roles. Salary Range Information $89,800.00 - $148,100.00 BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health. Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status.

Salary : $89,800 - $148,100