What are the responsibilities and job description for the Desktop Services Engineer position at By Light Professional IT Services LLC?
By Light Professional IT Services LLC is a leading provider of communications and IT solutions. We are currently seeking a skilled Desktop Support Technician to join our team and help deliver high-quality services to our clients.
About the Position
The successful candidate will be responsible for providing technical assistance to customers, checking equipment remotely for malfunctions, and performing various maintenance and technical support tasks. If you have experience working with equipment, integrated systems and subsystems, and software, and possess strong problem-solving skills, we encourage you to apply.
Responsibilities
- Provide technical assistance to customers via phone or remote access.
- Check equipment remotely for malfunctions and troubleshoot issues.
- Perform routine system maintenance and analysis functions.
- Install, upgrade, and remove products ensuring coordinative engineering field change.
Qualifications
To be considered for this role, you must have a current DISA IAT level II baseline certification (CompTIA Security CE or equivalent) and at least 3-4 years of experience. A High School diploma plus advanced training is also required.
