What are the responsibilities and job description for the Desktop Engineer position at Cloudious?
Job Details
Job description:
Roles and Responsibilities:
This position requires extensive knowledge and experience with desktop technology, including, but not limited to, Windows desktop operation systems, Apple Mac Operating system, desktop applications, Multi-Function Devices (print/fax/copier/scanner), and wireless devices such as Android phones, iPhones, and/or iPads and basic networking concepts.
This Desktop Support position provides expert-level technical assistance in supporting and preparing desktop-supported applications and hardware.
This position receives escalated-level support issues from an internal Service Desk
Application Installation, Support, and Troubleshooting
Devices reimage and deployment to new users.
White collar support for VIP and managing legal hold devices securely
Vendor coordination to repair devices
Reaching out to device manufacturer to support and fix hardware issues.
New hire onboarding support.
Laptop lifecycle management.
CMDB Asset management
Configure, test and manage Network equipment at client location. Also check the server in case of any issues. Report any issues that require immediate attention.
Verify & manage all the Conference Rooms. Periodically check the hardware at the desks and all the rooms. Raise a request for replacement in case of any faulty hardware.
Continuously work with Facilities to improve the IT Facilities. Implement the changes proposed by Facilities.
IT Peripheral/Replacement equipment requests need to be checked and accessed before procuring the hardware for a user.
Need to gather and update the details regarding the RU (Resource Unit) counts for our monthly billing process. This includes reviewing any changes in usage of client devices and ensuring that all data is accurate and up to date before we finalize the billing statements.
Need a comprehensive understanding of network devices, specifically routers, switches, and access points. This includes their functions, how they interact within a network, and their roles in facilitating connectivity.
REQUIRED SKILLS:
Must have skills on MS Office, Apple Mac, Windows. Printer support
Must have knowledge of application installation and troubleshooting, including Mac OS X and Windows 11.
Must have Knowledge of printers and video conferencing devices and network devices.
Independently perform a variety of desktop support-related tasks.
Advanced knowledge of desktop technology.
Familiarity with remote desktop management tools.
Experience in technical writing and documentation.
Analytical and problem-solving skills.
Advanced customer service abilities.
DETAILS:
This Desktop Support position provides expert-level technical assistance in supporting and preparing desktop-supported applications and hardware. This position requires extensive knowledge and experience with desktop technology, including, but not limited to, Windows desktop operation systems and Apple Mac Systems, desktop applications, Multi-Function Devices (print/fax/copier/scanner), and wireless devices such as Android phones, iPhones, and/or iPads. Basic Knowledge of Networking concepts.
This position receives escalated-level support issues from an internal Service Desk.
The candidate shall have expert-level experience in a Desktop Support position and be familiar with a variety of concepts, practices, and procedures related to Desktop Support.
This position is headquartered at the 15 E. Midland Ave,
Paramus, NJ 07652.
Work hours 9 a.m. to 5 p.m. Monday to Friday, 40-hour workweek.
Roles and Responsibilities:
This position requires extensive knowledge and experience with desktop technology, including, but not limited to, Windows desktop operation systems, Apple Mac Operating system, desktop applications, Multi-Function Devices (print/fax/copier/scanner), and wireless devices such as Android phones, iPhones, and/or iPads and basic networking concepts.
This Desktop Support position provides expert-level technical assistance in supporting and preparing desktop-supported applications and hardware.
This position receives escalated-level support issues from an internal Service Desk
Application Installation, Support, and Troubleshooting
Devices reimage and deployment to new users.
White collar support for VIP and managing legal hold devices securely
Vendor coordination to repair devices
Reaching out to device manufacturer to support and fix hardware issues.
New hire onboarding support.
Laptop lifecycle management.
CMDB Asset management
Configure, test and manage Network equipment at client location. Also check the server in case of any issues. Report any issues that require immediate attention.
Verify & manage all the Conference Rooms. Periodically check the hardware at the desks and all the rooms. Raise a request for replacement in case of any faulty hardware.
Continuously work with Facilities to improve the IT Facilities. Implement the changes proposed by Facilities.
IT Peripheral/Replacement equipment requests need to be checked and accessed before procuring the hardware for a user.
Need to gather and update the details regarding the RU (Resource Unit) counts for our monthly billing process. This includes reviewing any changes in usage of client devices and ensuring that all data is accurate and up to date before we finalize the billing statements.
Need a comprehensive understanding of network devices, specifically routers, switches, and access points. This includes their functions, how they interact within a network, and their roles in facilitating connectivity.
REQUIRED SKILLS:
Must have skills on MS Office, Apple Mac, Windows. Printer support
Must have knowledge of application installation and troubleshooting, including Mac OS X and Windows 11.
Must have Knowledge of printers and video conferencing devices and network devices.
Independently perform a variety of desktop support-related tasks.
Advanced knowledge of desktop technology.
Familiarity with remote desktop management tools.
Experience in technical writing and documentation.
Analytical and problem-solving skills.
Advanced customer service abilities.
DETAILS:
This Desktop Support position provides expert-level technical assistance in supporting and preparing desktop-supported applications and hardware. This position requires extensive knowledge and experience with desktop technology, including, but not limited to, Windows desktop operation systems and Apple Mac Systems, desktop applications, Multi-Function Devices (print/fax/copier/scanner), and wireless devices such as Android phones, iPhones, and/or iPads. Basic Knowledge of Networking concepts.
This position receives escalated-level support issues from an internal Service Desk.
The candidate shall have expert-level experience in a Desktop Support position and be familiar with a variety of concepts, practices, and procedures related to Desktop Support.
This position is headquartered at the 15 E. Midland Ave,
Paramus, NJ 07652.
Work hours 9 a.m. to 5 p.m. Monday to Friday, 40-hour workweek.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
