What are the responsibilities and job description for the Strategic Account Manager position at CareMed Specialty Pharmacy?
CareMed Specialty Pharmacy is looking for a Strategic Account Manager to join our growing team. At CareMed, we are re-defining specialty pharmacy with a focus on rare, cancer, and orphan disease management. Each patient receives disease-specific assistance throughout every phase of treatment. With clinical management, consultations, and medication compliance monitoring, we are working tirelessly to deliver outstanding pharmacy services to improve the lives of patients battling chronic diseases.
This role may be worked remotely, and will require travel to key accounts.
A career with us is more than just a job. It's an opportunity to connect and care for our patients, providers, communities and each other. We attract extraordinary people who have a strong desire to live our mission - to better the lives of those battling cancer and rare diseases. Compassion is more important than numbers. We value teamwork, respect, integrity, and passion.
We succeed when you do, and our company and management team work hard to foster an environment that provides you with opportunities for both professional and personal growth.
We succeed when you do, and our company and management team work hard to foster an environment that provides you with opportunities for both professional and personal growth.
Salary starting at $110,000 and up
We offer a variety of benefits including:
- Medical; Dental; Vision
- 401k with a match
- Paid Time Off and Paid Holidays
- Tuition Reimbursement
- Company paid benefits – life; and short and long-term disability
Strategic Account Manager Position Summary:
The Strategic Account Manager (SAM) is responsible for managing CareMed's ultra-narrow network limited distribution strategic partnerships with biopharma partners. This position will be to manage the ongoing partnership, lead implementation of new programs and services, ensure excellence in the internal execution of existing programs and/or the implementation of new programs. The SAM will support the Account Executive and serve as the primary day-to-day contact for CareMed's biopharma partners accountable for monitoring the program performance indicators, coordinating cross functionally on process improvement initiatives and providing a world class partner experience to our pharm partners. The SAM will support the implementation of new products by leading various operational and data workstreams critical to launch readiness in line with the manufacturer’s timelines.
Strategic Account Manager Major Responsibilities:
- Serves as the first point of contact for day-to-day program inquiries. Collaborates with team members as needed to resolve all inquiries within reasonable time frames and escalates issues to the account executives, as necessary.
- Collaborates with all internal departments to assist as needed in providing business understanding.
- Ensure timely delivery of reports according to contractual service level agreements.
- Reviews, validates, and communicates reasonability of data before launch.
- Understands, evaluates, and interprets data in order to accurately summarize meaning of information to the customer.
- Responsible for managing project timeline, cross-functional teams, interdepartmental communication. Maintains project plans and tracking logs as appropriate.
- Responsible for identifying project priorities with customers and communicating priorities to internal team.
- Responsible for maintaining a world class satisfaction with pharmaceutical client. Acts as primary day-to-day point of contact for the client related to new program launch, existing program enhancements and other project initiatives.
- Leads weekly and bi-weekly meetings with Pharma creating a platform for review of patient status, performance metrics, inquiry resolution, enhancement initiatives and project status updates.
- Provides customer with proactive consultative services on process improvement, revenue generating & cost saving opportunities.
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Responsible for all written and verbal (non-sales and non-IT specific) communication to the partner.
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Prepares & Delivers Quarterly Business Reviews to the partner on the state of their business and outlines opportunities for enhancement, growth, efficiency, etc.
- Coordinates internal effort to produce sizing on new client initiatives and delivers pricing to customer.
- Responsible for ensuring the accuracy of all client invoices prior to billing release. Escalates identified billing issues/concerns to manager as necessary to ensure 100% accuracy in billing activities. Receives client invoices from finance department and ensures all invoices are received in a timely manner, reviews all line items, and verifies all backup documentation.
- Monitors monthly performance against service level agreements and develops plan for corrective action if service level are not met.
- Ensures the timely and successful delivery of our solutions according to the customer’s needs
- Delivering product presentations to customers
- Other duties as required.
- Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.
Strategic Account Manager Position Qualifications:
- Education/Learning Experience
- Required: Bachelor’s degree
- Desired: MBA
- Work Experience
- Required: 5 years of experience in specialty pharmacy or hub services, 3 years supporting oncology LDD programs and quarterly business reviews
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Skills/Knowledge
- Required: Excellent interpersonal work and communication skills. Team player and proven performer. Excellent organizational skills. Proficient in Microsoft office, Davinci, Service Fee DB, and CPR . Advanced skills in Microsoft excel and PowerPoint. Collaborative. Customer focused. Able to create visible value to client and within the organization. Ability to handle multiple projects towards effective solutions and according to budget and timelines. Detailed understanding and experience with process documentation and improvement. Analytical ability to take an opportunity, notice trends, research, and suggest solutions.
- Desired: Advanced project management skills.
*Travel to visit with key accounts on a regular basis required.
Salary : $110,000
