What are the responsibilities and job description for the Medical Assistant/Surgery Scheduler position at CarePoint?
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CarePoint is an innovative, rapidly growing healthcare team dedicated to the success of our patients and our employees. Our mission is to deliver the best possible care to patients in an environment that ignites passion, value, and fulfillment. CarePoint is seeking exceptional employees to be part of that patient-centered mission.
In keeping with our mission, CarePoint is committed to the wellbeing of our valued employees, offering a wide range of benefits, generous paid time off, competitive pay, diverse culture, and positive work environment. We are committed to your growth and offer outstanding advancement opportunities for uniquely talented and motivated employees. The time to meet your full potential is NOW and CarePoint is here to provide you with the tools to reach it.
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Position Summary:
The Medical Assistant/Surgery Scheduler will support the CarePoint Neurosurgery division. This is a hybrid position that combines detail-oriented surgery scheduling with patient-facing medical assistance to create a seamless and exceptional experience for our patients. The Medical Assistant/Surgery Scheduler will act as a point of contact for patients throughout the entire surgical process and ensure that all necessary information regarding appointments and/or surgery has been obtained. The Medical Assistant/Surgery Scheduler is responsible for facilitating an efficient clinic of 2 providers.
Qualifications:
Education:
- High School Diploma or GED required.
Experience:
- Minimum of 1 year of experience in an outpatient clinical setting.
Knowledge/Skills/Abilities:
- Knowledge of basic clinic function and flow. Excellent analytical and critical thinking skills.
- Ability to work with all members of the practice.
- Top-tier customer service.
- Strong attention to detail.
- Excellent verbal and written communication with the ability to communicate effectively with patients, providers, and payors.
- Strong commitment to actively supporting an ethical, open working environment.
- Proficient in Microsoft Office, G Suite, and Electronic Medical Record systems.
- Ability to prioritize and problem solve.
- Ability to excel in a team-based environment.
Essential Duties & Responsibilities:
- Room patients, take medical histories, and record vital signs to prepare patients for examination.
- Arrange exam room instruments and equipment.
- Keep waiting rooms and exam rooms neat and clean.
- Follow up with patients before and after surgery.
- Coordinate patient appointments, orders, referrals, imaging reports, and records, including pre-appointment testing and any necessary records prior to the patient appointment.
- Scan patient information and enter patient data into computer
- Send letters to PCP as needed (i.e., no-shows, record requests etc.).
- Triage incoming calls and schedule patients for appointments.
- Make photocopies and process faxes as necessary.
- Participate in the delivery of quality care for our patients.
- Run an efficient clinic a minimum of 1 day per week.
- Collect deductibles from patients undergoing surgery.
- Facilitate scheduling between patients and hospital/surgical centers.
- Contact insurance carriers to verify benefits and request and secure necessary authorizations.
- Obtain pre-op clearance and fax to facilities prior to surgery.
- Educate patients on the pre-op process and reach out to patients at designated intervals prior to surgery to ensure preparedness for their upcoming surgery.
- Act as a point of contact for patients and provide frequent, clear, concise, and relevant information to the patient throughout the surgical process.
- Be available to assist with any patient need relating to upcoming appointments or surgery.
- Demonstrate knowledge of medical terminology and display a high proficiency of general medical office procedures, including HIPAA regulations.
- Maintain a high level of productivity.
- Clearly document all communication with providers and patients.
- Perform other duties as assigned by Service Line Manager or physician.
Benefits:
CarePoint is committed to the wellbeing of our valued employees, offering a wide range of voluntary benefits such as:
- Paid Parental Leave
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life and AD&D Insurance
- Short-Term Disability
- Long-Term Disability
- Paid Time Off
- Holiday Pay
- Retirement Plans
- Employee Assistance Program
About CarePoint:
Established in 1995, CarePoint is a multispecialty physician group headquartered in Denver, CO. We are physician owned, physician run and employ hundreds of providers in a variety of specialties. Our world class physicians offer exceptional, quality patient care in a variety of settings: Emergency Medicine, Pediatric Emergency Medicine, Hospital Medicine, Neurosurgery, Neurology, Wound Care and Hyperbaric Oxygen Therapy, Physical Medicine & Rehabilitation, and multiple Telehealth service lines.
Job Type: Full-time
Pay: From $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
- No weekends
Work Location: In person
Salary : $21
