Demo

Dispatcher

Carepool
Pewaukee, WI Full Time
POSTED ON 2/1/2025 CLOSED ON 3/31/2025

What are the responsibilities and job description for the Dispatcher position at Carepool?

Carepool Dispatch Support
The duties and responsibilities of a Carepool Dispatcher are super important. We’re dealing with a vulnerable population that needs extra care for coordination. This is a remote position in the foreseeable future with an office location near Pewaukee within a year or less to a hybrid remote and on-site role.

  • Scheduling and dispatching rides to drivers and matching up to appropriate locations according to predetermined schedules, customer requests or immediate needs
  • Relaying rider pickup information or other messages to and from customers, supervisors and drivers or emergency personnel as needed
  • Quickly learning our process of phone call support mixed with dispatch software
  • Speaking with supervisors or customers to resolve problems, requests for services or equipment
  • Preparing daily work such as scheduling last-minute ride changes to our driver network
  • Being in charge of communications within company assigned territories
  • Keeping and organizing work requests, customer requests, completed work requests, charges for work performed with our software application

Top Skills:

  • Multi-tasking while prioritizing the rides is the top skill for this role
  • Customer Service and phone call support
  • Software platform technologies for tracking information and ride dispatching
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