Overview :
Looking to TRADE up from a job to a career? West Allis is looking for an experienced Dispatcher.
Why join THIS team?
Medical, Prescription, Dental, VisionDisability & Term Life InsuranceMatching 401k benefitsOn-going training & development, & growth opportunitiesPaid HolidaysPaid Time Off (PTO)What you will do :
Convert incoming customer calls into booked service appointments.Knowledgeably prioritize calls according to importance and urgencyRespond to customer requests, resolving issues and promoting the brand.Schedule appointments with clients using the right tech / right call guidelinesData entry into the computer system to track calls and client information as necessaryReceive emergency and non-emergency calls and record significant information as necessaryKnowledgeably prioritize calls according to importance and urgencyMonitor field technicians in order to effectively prioritize their schedules and use of timeWhat you bring :
Previous customer service experienceStrong attention to detailsWho WE Are :
We are a family-owned and operated company, with a small business feel, but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.
We prioritize our employees?and welcome you to the family through on-going training, and unmatched rewards, like full benefits, and a 401k match. With no salary cap, your effort determines your paycheck!
If this sounds like something you would like to join for a long-term career move, apply today!
Responsibilities :
Who / What Are We Looking For?
Coordinate the transportation movements of the techniciansMust keep track of the drivers schedules as they change throughout the dayKeep track of the technicians start and departure timesMust maintain a matrix with the techs routes, start location, specialty tools and qualifications to be able to assign the right call to the right techRequires interaction with drivers dailyAnticipate problems with routes and parts by making quick sound decisionsRespond to special requests from customers related to jobs performed by a technicianOrder parts for special ordersMaintain techs vacation, sick and weekend schedulesFollow up on all pending / recommended workForecast workload for 2-3 days outContact customers with parts pending and status of partsQualifications : Qualifications :
Dispatch experience highly preferredAbility to pass a background checkHigh school diploma (or GED)Demonstrate passion for excellence with respect to treating and caring for customersStrong decision-making abilitiesAbility to identify customer needs and clearly articulate product and service offeringsHighly developed sense of integrity and commitment to customer satisfactionMeet all attendance and dependability requirementsTeam playerMultitasking and time management skills with the ability to prioritizeCore Competencies :
Strong verbal and written communication skillsComfortable in navigating through multiple software systems and windows simultaneouslyAbility to show empathy when responding to customers needsMust be flexible with the ability to adapt to changes quickly and think conceptually
