What are the responsibilities and job description for the Customer Service Coordinator position at Caresoft Inc.?
Job Description
Job Description
Title : Customer Service Coordinator
Location : Rochester NY
Duration : 12 Months
Responsibilities :
Supporting projects such as product allocation management, analytical reporting of initiatives regarding strategic white glove accounts,
enhanced visibility to shipment status, and logistic updates for franchise equipment units in transit
Provide superior customer service to both internal and external customers, with a special focus on high-vulnerability accounts
Strategically align with the team to enhance the customer experience, with dedicated attention to high-vulnerability accounts
Create and monitor strategic reporting to support the sales organization
Skills Required :
High School Diploma required, BS / BA Degree in Business, or related field (or equivalent experience) preferred
1-2 years experience in customer-facing role through either customer or service or sales role
Ability to multi-task and manage multiple conflicting priorities
Ability to maintain composure through stressful situations
Proficient in Microsoft applications
Excellent written and oral communication skills required
Location : On-site 5 days / week for at least 6 months, potentially hybrid after 6 months
Hours : 8 : 30am-5 : 00pm (2); 10 : 30am-7 : 00pm (1)
