What are the responsibilities and job description for the CRM Project Coordinator position at Caresoft?
Job Details
Title: DSC Governance & Support
Location: Atlanta, GA
Duration: 5-6 Months
Location: Atlanta, GA
Duration: 5-6 Months
Duties:
This role will reside within our Client Experience Transformation team and will be focused on implementing a governance structure and delivering the necessary program management
and oversight required for our Enterprise CRM function.
This includes establishing key routines and implementing an enhanced operating model inclusive of a revised PDLC (Product Development Lifecycle), rolling out new tools to enable the PDLC and overseeing the orchestration and execution of key meetings, stakeholder engagement, user communication and training throughout the PDLC lifecycle across 4,000 users across the enterprise.
Key responsibilities
Develop and implement program governance frameworks and processes to ensure alignment with Enterprise CRM program goals and objectives.
Provide program management support, including planning, scheduling, and coordinating program activities.
Monitor program progress and performance, identifying and addressing any issues or risks that may arise.
Collaborate with cross-functional teams to ensure effective communication and coordination of program activities.
Prepare and present regular program status reports to senior management and stakeholders.
Facilitate program meetings and workshops, ensuring that all relevant parties are engaged and informed.
Orchestrate and handle necessary preparation and planning for user training sessions, demo sessions, and other ongoing meetings as part of the product development lifecycle.
Support the development and maintenance of program documentation, including project plans, risk registers, and issue logs.
Support with the creation of user guides, system documentation, and training materials.
This role will reside within our Client Experience Transformation team and will be focused on implementing a governance structure and delivering the necessary program management
and oversight required for our Enterprise CRM function.
This includes establishing key routines and implementing an enhanced operating model inclusive of a revised PDLC (Product Development Lifecycle), rolling out new tools to enable the PDLC and overseeing the orchestration and execution of key meetings, stakeholder engagement, user communication and training throughout the PDLC lifecycle across 4,000 users across the enterprise.
Key responsibilities
Develop and implement program governance frameworks and processes to ensure alignment with Enterprise CRM program goals and objectives.
Provide program management support, including planning, scheduling, and coordinating program activities.
Monitor program progress and performance, identifying and addressing any issues or risks that may arise.
Collaborate with cross-functional teams to ensure effective communication and coordination of program activities.
Prepare and present regular program status reports to senior management and stakeholders.
Facilitate program meetings and workshops, ensuring that all relevant parties are engaged and informed.
Orchestrate and handle necessary preparation and planning for user training sessions, demo sessions, and other ongoing meetings as part of the product development lifecycle.
Support the development and maintenance of program documentation, including project plans, risk registers, and issue logs.
Support with the creation of user guides, system documentation, and training materials.
Skills Required:
2 years Project Management experience
Project Management Professional (PMP) certification or equivalent preferred Experience with Bright Idea, ADO, and AHA preferred
Ability to effectively communicate across the team and with business partners on deliverables, timelines, and support needed across global time zones and multiple cultures
Experience working on enterprise wide or global programs of work. Experience in organizational change management
Proven experience managing risks, issues and effectively escalating and resolving issues with stakeholders
2 years Project Management experience
Project Management Professional (PMP) certification or equivalent preferred Experience with Bright Idea, ADO, and AHA preferred
Ability to effectively communicate across the team and with business partners on deliverables, timelines, and support needed across global time zones and multiple cultures
Experience working on enterprise wide or global programs of work. Experience in organizational change management
Proven experience managing risks, issues and effectively escalating and resolving issues with stakeholders
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
