What are the responsibilities and job description for the Clinical Operations Program Manager - Market Liaison position at CareSource?
Job Summary :
The Clinical Operations Program Manager - Strategy and Implementation Market Liaison is responsible for managing clinical programs aligned to strategic objectives that include multiple projects within the Clinical Operations organization. Supports new business activities including assisting with the development of responses to Request for Proposals (RFPs) and implementation of care management programs in new markets, new products, new contracts and programmatic enhancements in existing markets.
Essential Functions :
- Responsible for successful delivery of Clinical Operations programs through the implementation of new programs and processes (contract renewals, new markets, new products and product enhancements).
- Support the development and management of clinical programs including data analysis to support the design, project plan development, workflow design, program tracking and implementation
- Assist with the continuous improvement of program management best practices, processes, and tools
- Responsible for ensuring program performance of Care Management activities are monitored and tracked as it relates to business growth and expansion
- Work closely with business executives and Director Care Management Liaisons to ensure assigned programs align with business strategies, regulatory / contract / accreditation requirements and are properly resourced, and managed
- Lead cross-functional teams
- Demonstrate and communicate the capabilities of CareSource's clinical document system, how the system supports end to end care management workflows and opportunities for enhancement.
- Collaborate with Clinical Operations teams to ensure care management strategies in new markets / new products / contract renewals are implemented in the clinical documentation system (i.e., Guiding Care) in conjunction with the configuration team
- Collaborate with Training and Auditing teams on the development of new program materials and updates to existing training and auditing documents based on new program requirements
- Support new business activities including developing responses to Request for Proposals (RFPs) and new business implementation activities as needed
- Facilitate and drive Program Stakeholder meetings
- Provide regular reporting and maintain ongoing communications to senior management, stakeholders, and executive sponsors
- Track, compile, and report program metrics
- Responsible for management of program SharePoint site and program document repository
- Develop and produce detailed reports, business decision documents, meeting minutes, and notification for assigned programs
- Perform any other job duties as requested
Education and Experience :
Competencies, Knowledge and Skills :
Licensure and Certification :
Working Conditions :
Compensation Range :
110,800.00 - $193,800.00 CareSource takes into consideration a combination of a candidate's education, training, and experience as well as the position's scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. We are highly invested in every employee's total well-being and offer a substantial and comprehensive total rewards package.
Compensation Type : Salary
Competencies :
This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an inclusive environment that welcomes and supports individuals of all backgrounds.
Salary : $110,800 - $193,800
