What are the responsibilities and job description for the Clinical Program Manager position at Emerge Recovery & Trade Initiative?
Clinical Program Manager
Position Overview: The Program Manager is a clinical position that directly or indirectly supervises all clinical staff working in the program they manage while assisting the Director of Treatment Services to develop the assigned program and implement changes / improvements as needed.
Principal Responsibilities:
Principal Responsibilities:
Administration & Management Duties:
- Provides leadership and clinical oversight to all SUD and Mental Health Therapy providers within the assigned program.
- Collaborate with the Director of Treatment Services to supervise providers, including facilitating treatment team meetings, conducting weekly individual and group supervision as assigned.
- Implement strategies to increase employment engagement.
- Maintain a high level of successful client completions from the program. Train staff to improve relationship building skills so that client census remains at high levels.
- Responsible for budget oversight as well as monitoring, tracking, and evaluating factors that could impact achievement of fiscal and performance goals.
- Manage quality related efforts for establishing and maintaining curriculum that will help to improve treatment outcomes.
- Help plan and execute new program openings including clinical service programming, workforce planning and staffing.
- Ability to monitor and respond to both internal and external environmental factors that affect business and operational objectives.
- Assures that performance reviews are completed annually for staff under direct supervision, including establishing specific, individual professional development goals.
Clinical Duties:
- Ensures that clinical records are accurate, current, and meet regulatory standards.
- Oversee the provision of appropriate individual and group therapy services.
- Coordinate admission and discharges of clients.
- Provide consultation and support to staff as needed including being available for staff to debrief about difficult situations.
- Provide back-up clinical care to clients when assigned staff are unavailable.
- Support administration of mental health and chemical dependency biopsychosocial assessments to determine the appropriate level of care.
- Provide consultation about clinical and administrative issues to other teams, staff and co-workers as requested.
- Provide leadership about in-service training offered to staff, assuring that it meets licensure standards and clinical needs.
General Duties:
- Maintain comprehensive knowledge of HIPAA. Licensing and Joint Commission regulations.
- Adhere to all organizational and departmental policies and procedures, including compliance with all behavioral, ethical, and client boundary expectations.
- Maintain client records according to the organization’s policies and procedures.
- Maintain the organization, Ohio MHAS, and CARF required training.
- Maintain license or registration appropriate to profession and appropriate to job requirement, including appropriate amount of continuing education at all times of employment.
- Maintain strict confidentiality at all times.
- Other duties as assigned.
Required Knowledge, Abilities, and Working Conditions
Knowledge of: Extensive knowledge about the addiction process, recovery and its effects on individuals and families. Demonstrated ability to assess and teach staff to diagnose SUD and MH disorders. Demonstrated ability to communicate effectively in verbal and written form with a wide range of people with different values and life experiences. Ability to lead a team of individuals to accomplish established goals and follow established policies and procedures
Abilities: The person in this position must be able to meet the following physical demands (reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties): ability to lift up to 25 pounds, ability to perform job, responsibilities in facilities and community-based residencies and buildings with multiple levels and without elevator or mechanical transportation; ability to tolerate sitting at a desk, while looking at a computer screen for hours at a time; ability to operate a computer keyboard.
Working Conditions: Standard clinical office setting. May require weekend, evening, and holiday hours. May be exposed to clients who are potentially angry or violent. General exposure to standard office equipment (computers, monitors, copiers, etc.).
Qualifications and Education Requirements:
Knowledge of: Extensive knowledge about the addiction process, recovery and its effects on individuals and families. Demonstrated ability to assess and teach staff to diagnose SUD and MH disorders. Demonstrated ability to communicate effectively in verbal and written form with a wide range of people with different values and life experiences. Ability to lead a team of individuals to accomplish established goals and follow established policies and procedures
Abilities: The person in this position must be able to meet the following physical demands (reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties): ability to lift up to 25 pounds, ability to perform job, responsibilities in facilities and community-based residencies and buildings with multiple levels and without elevator or mechanical transportation; ability to tolerate sitting at a desk, while looking at a computer screen for hours at a time; ability to operate a computer keyboard.
Working Conditions: Standard clinical office setting. May require weekend, evening, and holiday hours. May be exposed to clients who are potentially angry or violent. General exposure to standard office equipment (computers, monitors, copiers, etc.).
Qualifications and Education Requirements:
- Demonstrated competencies working with substance abuse and chemically dependent populations.
- Experience in working with Microsoft Office products, including email.
- Experience with using and navigating Electronic Health Records (EHR) and other industry related types of applications.
- Master's degree in Counseling, Social Work, Marriage and Family or related field.
- Must meet the qualifications of an independently licensed mental health or addictions professional, who can provide clinical services in the treatment of mental illness and addiction such as a LISW-S or a LMFT-S or a LPCC-S.
- Previous management experience and leadership ability demonstrated.
- Demonstrated ability in establishing and meeting priorities and goals.
