What are the responsibilities and job description for the Information Technology Technician (Internal) position at CareSouth Medical & Dental?
- Assists with the day-to-day management and operations of the information technology functions and projects.
- Setups and maintains employee accounts, phone directory, and email address groups.
- Acts as a direct liaison between employees, technical support, and network vendor Support Services to identify and correct problems.
- Arranges equipment preventive/scheduled maintenance as required.
- Maintain inventory and documentation of CareSouth-supplied equipment and devices.
- Activate and terminate employee accounts.
- Activates and prepares employee access and identification badges.
- Provides assistance with laptop setup for orientation and other trainings.
- Serve as the primary contact for staff seeking technical assistance via phone or email.
- Perform remote troubleshooting through diagnostic techniques and relevant questions.
- Determine the best solution based on the issue and details provided by staff.
- Escalate unresolved issues to the next level of support personnel.
- Record events, problems, and their resolution in logs.
- Follow up and update staff status and information.
- Communicate effectively with IT/Manager Service Provider for escalated issues and ensure resolution.
- Assists with developing recommendations on improving processes (i.e., workflow, operating procedures, etc.).
- Protects patient privacy and keep information confidential.
- Maintains open communication with all team members.
- Ensures adherence to organization, OSHA and other designated governing bodies related to workplace safety.
- Follows established federal, state, and local policies, procedures and programs relating to health and safety in the workplace.
- Must be able to travel to CareSouth locations and functions may be required for onsite support.
- The candidate is required to have a Associate's degree in Computer Science or related field. Sixty hours towards a Bachelor's Degree or higher in Computer Science may substitute the Associate's degree. Cybersecurity certification is a plus.
- Must have four or more related years of experience of help desk support and/or training, preferably in a healthcare setting.
- Proficiency in Windows OS environments; familiarity with iOS.
- Strong computer skills (Word, PowerPoint, Excel, SharePoint, Office365, OneDrive) required.
- Experience with help desk software, databases, and remote control tools.
- Ability to adapt to different situations and learn quickly.
- Strong team based, results oriented, analytical, and problem-solving skills.
- Familiarity of cybersecurity laws, regulations, and standards.
- Must have excellent written and oral communication skills.
- Must have the ability to organize, prioritize and work independently as well as schedule and produce work in a timely manner.D.SUPERVISES:
Relias Track A Non-Clinical
Relias CareSouth Onboarding
F.Physical Requirements
- Visual acuity - always.
- Hand - eye coordination - always.
- Work is primarily sedentary. Large amounts of time may be spent using a PC and MIS application.
- Lifting approximately 10-15 lbs.
- Pushing, Pulling - sometimes.
- Stooping, Bending, Sitting, Standing - sometimes.
- Walking- frequent; short distances.
- Must be capable of standing on a step stool and reaching above head and shoulder area.G.WORK ENVIRONMENT:
- Indoor, environmentally controlled
- Exposure to disease or infections
- No vibrations
- Exposure to artificial and/or natural light
- Exposure to outdoor weather elements
Administrative and Programmatic
