What are the responsibilities and job description for the Patient Scheduler position at Caretenders?
We are hiring for a Patient Scheduler
At Caretenders Home Health, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communities we serve—it truly is all about helping people.
We strive to offer benefits that reward the whole you!
- employee wellness programs
- flexibility for true work-life balance
- holidays & paid time off
- continuing education & career growth opportunities
- company-wide support & resources to help you achieve your goals
Take your career to a new level of caring. Apply today!
- Utilizes EMR and scheduling tools to efficiently schedule all visits with field staff taking into account business needs, patients’ needs and employee needs.
- Processes workflow for requested scheduled, missed, rescheduled, reassigned, declined, and delivered visits.
- Monitors Pending Referrals daily and assigns licensed professional (LP) and patient care manager for all SOC visits.
- Communicates daily with field staff regarding any visits unaddressed in late, pending, or incomplete status for resolution as appropriate.
- Runs Scheduling Request Report daily, completes requests as appropriate for Medicare week. Monitors productivity and distribution of regular visits for caregiver optimization, communicates with team leader as appropriate.
- Reviews Unverified Visit report daily. Communicates directly with field staff, patient care manager, clinical director as needed.
- Monitors action screen and processes all assigned tasks, coordination notes, admin tasks in a timely manner.
- Assists in coordination of scheduling and tracking all supervisory visits and therapy reassessment visits, as required per regulatory requirements.
- Attends and participates in annual in-service programs, workshops, continuing educational programs, seminars, etc.
- Communicates professionally with all employees and external contacts (physicians, referral sources, etc.
- All other duties as assigned.
Education Requirements
- High school education or equivalent
Experience Requirements
- Minimum one year of scheduling experience in health care setting using an online scheduling system is preferred.
Skill Requirements
- Exceptional organizational, customer service, communication, and decision making skills required.
- Working knowledge of state and federal regulations governing OASIS visits, supervisory, and reassessment visits
