Client Success Manager

CareView Jobs

Title: Client Success Manager

Full-Time Position

Location: Albuquerque, NM

About CareView Communications, Inc. (PK: CRVW)

CareView Communications is an information technology provider to the healthcare industry.

We develop and manufacture patient safety products that bring new solutions to the healthcare industry. CareView has nationwide hospitals it supports with our various client driven products.

Role Description

CareView Communications is currently seeking candidates with medical experience (for example LPN, LVN, CMA, other hospital experience) for an open Client Success Manager position on our Operations team. Client Success Managers are highly involved in implementation with new clients and responsible for managing relationships with existing clients. This includes installation planning, workflow consultation, product use optimization, customer education, ongoing client support, and system maintenance.

Key Areas of Responsibility

· Build working relationships with hospital personnel on an ongoing basis

· Provide customer relations support to hospital personnel whenever required

· Communicate with administration, employees, and other departments to coordinate efforts, facilitate solutions and address any concerns

· Ability to train hospital staff and create learning plans on CareView products

· Possesses presentation skills for presenting new products, services, and applications

· Interact at a technical level with both CareView corporate staff and hospital staff

· Comfortable at working independently while supporting hospital staff related to any and all CareView services

· Ability to work unsupervised in a fluid work environment while assisting hospital staff related to client support

· Ability to handle onsite light technical support activities related to CareView services

· Provide when requested onsite software reporting for hospital personnel related to CareView products

· Availability to travel to hospital locations on an ongoing basis - *extent of travel depends on the territory

Experience

· Minimum of 2-3 years experience working in an client support role

· Effective listening and communication skills in client driven environment

· Demonstrate proficiency in typing, grammar and internal communication tools

· Ability to work in a team orientated environment

· Licensed Vocational Nurse (LVN) preferred

· Previous technical support experience within a client support environment

· Experience in healthcare industry is preferred

· Previous management experience is beneficial

Special Requirements

· Able to stand for extended periods while assisting hospital staff

· Able to handle any and all physical requirements related to the role

· Must pass a criminal background check and drug test

· Must be authorized to work in the United States

· Must pass HIPAA compliance test

· Must maintain required and appropriate hospital/institutional credentials

· Bachelor’s degree

· Bilingual preferred

The ideal candidate will work closely with hospital personnel ranging from the Executive level to the end users. The position will provide training on product usage to achieve hospital goals and establish results. Position will be responsible for the proper maintenance and functionality of the CareView equipment at each assigned facility. The ideal candidate should have experience working in a hospital/healthcare environment. A background in nursing, nursing support, healthcare sales, and/or customer service is desirable. Occasional weekend and evening work, along with some travel, may be required (contingent on the market).

For more information, please visit: www.care-view.com

CareView is an EEO/AA employer

Job Type: Full-time

Pay: $52,000.00 - $62,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: On the road

Salary : $52,000 - $62,000