What are the responsibilities and job description for the Freight Dispatcher - Bilingual Mandarin position at Cargo Express Freight?
We are looking for a Mandarin Speaking dispatch representative to assist our sales team with their operations. This associate will be responsible for speaking with drivers, lane routing, data entry, and tracking.
Responsibilities
- Fluent in Mandarin
- Manage large amounts of incoming calls
- Build sustainable relationships and trust drivers and customers
- Provide accurate, valid and complete information by using the right methods/tools
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
Skills
- Proven customer support experience or experience as a Dispatcher
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
Job Type: Full-time
Pay: From $45,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
- Dispatching: 1 year (Required)
Language:
- Mandarin (Required)
Work Location: In person
Salary : $45,000