Logistics Security Operator

Cargo Signal is a fast-growing sensor-based logistics company backed by the power of the Expeditors International global network. This is a ground floor opportunity to propel your career in an emerging technology industry with massive growth potential. In this role you’ll be a part of an organization that contributes to global trade by selling services to some of the largest companies around the world.

Cargo Signal was born out of the need to maintain visibility, security and quality within the shipping industry. An industry overdue for digital integration and sensor-based logistics is the solution to solve blind spots that arise in global supply chains.

Logistics Security Operators are responsible for monitoring transport of cargo in transit worldwide.

This position is part of an experienced team of logistics security experts responsible for day-to-day operations of the Cargo Signal Command Center focused on reducing the potential for losses of vulnerable cargo using enhanced security protocols, tracking and technology tools, and service provider management and development.

• Staff the command center with reliability and punctuality
• Participate in and help build a team environment
• Transpose information from documents or other sources into the monitoring software, ensuring accurate and timely data entry
• Actively monitor shipments to ensure compliance with security protocols
• Track and trace shipments using internal and external applications and by telephone/e-mail to service provider
• Provide shipment status updates to customers by e-mail and phone
• Respond to emergency alarms and exceptions according to company procedures
• Understand documented requirements and correctly interpret this information to fulfill customer instructions and expectations
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride
• Escalate problems to management when necessary
• Participate in shift-level exercises and incident response drills

• Passion for logistics (air, ocean, trucking, distribution, risk management)
• Exceptional communication and customer service skills
• Problem-solver focused on continuous improvement of protocols and processes
• Familiarity with equipment used, including software, GPS trackers, and cellular networks
• Aptitude for resolute questioning to find the root cause when given incomplete information
• Sense of urgency and quality-obsessed approach to timely and accurate information
• Respect for global regulatory compliance procedures and integrity to uphold them at all times
• Positive and willing-to-help attitude
• Must exude and promote Expeditors culture
• Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary
• Fluent in English (written and spoken)
• Additional language skills a plus

Cargo Signal offers excellent benefits

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan
• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.