What are the responsibilities and job description for the Client Support Specialist position at CargoLoop LLC?
Overview:
CargoLoop is seeking a detail-oriented and proactive Client Support Specialist to assist our account managers by handling day-to-day client requests and operational tasks. This role is essential in ensuring smooth client interactions while allowing account managers to focus on strategic and high-priority issues.
Key Responsibilities:
· Handle routine client inquiries related to shipment status, documentation, and system navigation.
· Process and verify necessary documents, ensuring compliance with shipping requirements.
· Coordinate with internal teams and terminals to resolve operational issues.
· Guiding clients through the system and answering basic questions.
· Monitor and update client records to ensure accurate information.
· Support account managers with administrative and operational tasks as needed.
· Escalate complex issues to account managers while providing initial troubleshooting.
Qualifications:
· Previous experience in customer service, logistics, or administrative support preferred.
· Strong communication and problem-solving skills, fast learners.
· Ability to multitask and work efficiently in a fast-paced environment.
· Detail-oriented with strong organizational skills.
· Proficiency in using CRM systems and Microsoft Office software.
Compensation & Structure:
· Salary-based position.
This role is designed to enhance efficiency within CargoLoop’s customer service team, ensuring top-tier support while optimizing account managers' focus on complex client needs.
Job Type: Full-time
Pay: $18.13 - $18.40 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Work Location: In person
Salary : $18 - $18
