What are the responsibilities and job description for the SALES / OFFICE ASSISTANT / RECEPTIONIST position at Caribbean Food Delights, Inc.?
Caribbean Food Delights (CFD), a privately owned & operated company, is the leading manufacturer of Jamaican Style Patties : beef, chicken and vegetable. Our state-of-the-art facility is SQF certified. We are seeking a motivated and reliable Sales / Office Assistant / Receptionist, with minimum, one (1) year similar work experience, to provide sales / administrative support to our team. Job responsibilities include but are not limited to the following :
- Answer phones clearly and politely on first or second ring to ascertain reason for call and assist the caller. Page clearly and loudly, when necessary, check general mailbox daily to review and forward messages to appropriate employees.
- Greet visitors and clients pleasantly and courteously, determine their needs and provide prompt, appropriate assistance.
- Process all orders for local customers carefully. Follow through on order processing from receipt of order, shipping, billing to payment.
- Handle all orders for RCB and CFD which must be recorded on the appropriate order form and email immediately to RCB at Mt. Vernon.
- Check for purchase orders from the Electronic Data Interchange (EDI) computer system as required; invoice customers accordingly using the EDI system.
- Assist with the processing of on-line / internet sales, all telephone orders using order form to record information.
- Assist with keeping the supply room organized and neat at all times.
- Assist with the monitoring of bioterrorism and food security; maintain visitor’s log book (signing in / out, giving visitor badges). Observe surveillance and general security on a regular basis.
- Maintain printers, fax, photocopying, and laminating machines, to ensure they have adequate supplies for proper functioning. Communicate any equipment problems to Office Management immediately, in order for service calls to be placed for equipment repair.
- Ensure the front counter area is clean and neat and stocked with adequate supplies of company brochures, UPS, Federal Express and Airborne supplies. Arrange UPS, Federal Express pick-ups as necessary.
- File all processed orders with bill of lading, invoices and original orders forms, in proper place.
PHYSICAL REQUIREMENTS OF POSITION WITH OR WITHOUT REASONABLE ACCOMODATION :
Frequently walking, bending, reaching, lifting and carrying 5-10 pounds; frequent verbal communication. Frequent and repetitive keyboarding motion.
QUALIFICATIONS / EDUCATION, SKILLS AND KNOWLEDGE REQUIREMENTS :
High School Diploma or equivalent
Minimum 1 year work related experience
Competent computer knowledge
Ethical practice; ability to maintain confidentiality
Good communication and customer service skills
Ability to operate standard office equipment.
Well organized; detail oriented and accurate.
Bi-Lingual spoken / writing Spanish, a plus but not a necessity
Salary : $21 - $22
