Event Services Specialist - Caribe Royale Orlando

Scope of Position

The Event Services Specialist serves as a primary point of contact for guests/clients organizing and attending meeting events on property to ensure the events have seamless service. This position handles events of low to average complexity and manages the client relationship. The Event Services Specialist looks for opportunities to maximize revenue by upselling and offering enhancements to create outstanding events.

Position Requirements

• Professional demeanor appropriate for a resort environment.
• 2-4 years' experience in event management at a resort property preferred.
• Knowledge of Delphi and Cvent preferred.
• Proven organizational, interpersonal and communication skills.
• Knowledge of catering and events market.
Knowledge of principles and processes for providing customer and personal services to include customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Responsibilities

• Ensure that events progress is seamless by following established procedures and collaborating with other associates and ensuring accuracy.
• Understands expectations and parameters for event activities.
• Manages and communicates event details both verbally and in writing to the customer and hotel operations.
• Makes presence always known to customer during the process.
• Responds to and handles client/guest opportunities with proper escalations.
• Participates in various meetings as necessary (Banquet Event Order meeting, Resume meeting, etc.).
• Interacts with guests to obtain feedback on product quality and service levels.
• Adheres to all standards, policies, and procedures.
• Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.
Performs other duties as assigned to meet business needs or special projects in event management.

Education

• High School diploma of GED; minimal experience in event management or related professional area.
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Skills and Abilities

• Effectively adjust to major changes in work tasks or environment.
• Clearly convey information and ideas.
• Develop and sustain productive customer relationships; actively seeking information to understand and address customer's needs.
• Develop creative ideas about products and services.
• Able to use basic computer hardware and software.

Physical Requirements

• Able to work in a fast-paced environment.
• On a continuous basis, sit at a desk in front of a computer screen; intermittently twist to reach to reach equipment or supplies surrounding desk; perform simple grasping and fine manipulation; use telephone and computer keyboard on a daily basis.
• Physically fit in order to lift, pull and push items up to 50 pounds.
Requires standing/walking/reaching and bending throughout shift.

I acknowledge that I have reviewed the Event Services Specialist job description. This is a summary of the main responsibilities for this position. Business demands dictate work hours and schedules. Attendance and timeliness are a requirement of this position. Management retains the discretion to add or change the duties of this position at any time, in order to meet our guests' needs. I understand that I must also adhere to the property service standards, as well as grooming and uniform standards specific to this position, always maintaining a neat and clean appearance. I will also adhere to any OSHA (safety) practices and wear any assigned PPE (personal protective equipment) as needed.