Shift Leader

Caribou offers a competitive wage plus tips, a comprehensive benefit package for employees including

health, dental, disability, paid-time off, 401K, a scholarship program and mental health services. We are

closed Easter, Thanksgiving and Christmas

Position Overview: The Shift Leader is responsible for the overall leadership and direction of the store in

partnership with the General Manager or the Assistant General Manager. The Shift Leader is responsible for ensuring the team has a clear understanding of goals, expectations, products, cleanliness, new directives and guest connections during the shift.

TEAM

• Models, upholds and implements Caribou policies, practices, and standards
• Owns the entire recruiting process (job posts, sourcing, interviewing, hiring and onboarding)
• Demonstrates clear and effective communication to team about expectations and “the why behind

the what”

• Ensures overall safety of Team Members and Guests
• Coaches, trains, and develops the team to generate their best DOING and BEING during every shift

and with every interaction and to foster a culture of growth and career progression

GUEST

• Exemplifies/embodies incredible guest experience at all times
• Represents Caribou in handling guest complaints and/or issues; demonstrating a sincere approach

and desire to find an effective solution

• Is a brand ambassador in the community including involvement, leadership and “being Caribou”

QUALITY/SALES/PROFIT

Performs administrative tasks with integrity and to completion, including, but not limited to bank deposits,

inventory, store product orders and others as assigned.

Qualifications:

Required:

• At least 1 year of leadership, restaurant, retail or customer service experience required, or properly trained

and approved by Caribou Coffee to take responsibility as a Shift Leader

• Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends.
• Must be at least 18 years of age

Preferred:

• High school diploma or GED equivalent
• Valid driver’s license and reliable transportation

Physical Requirements:

The physical requirements for this position are hearing, speaking, seeing, bending, reaching, lifting up to 50 pounds, and being able to stand for 4 to 8 hours, or the ability to accomplish the physical requirements with or without reasonable accommodations.

The duties of this position may change from time to time. Caribou reserves the right to add or delete duties and responsibilities at the discretion of Caribou or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers to all applicants for employment and prohibit discrimination and harassment of any type based on any characteristic protected by federal, state or local laws. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.