Program Manager

Description

As the Program Manager for Day Hab/Adult Day/SCL Hourly/Bird House, you make a genuine difference in the lives of the Individuals we serve. This position of leadership advances the personal independence, dignity, and growth of the individuals we serve, and the staff you support.

Key Responsibilities of Program Managers

Program Managers play a dual role in leadership.  The first role is internal case management for the members served in your department

Providing continuous support, mentoring and training to the DSPs and Leads is this position’s second leadership focus. Working with the Lead to plan and implement the most appropriate programs for the members we serve is a key component of this role.

Case Management Role

Program Managers are the point of contact for all other service providers. They collaborate with the members we serve, the member’s Case Manager, MCOs, Guardians, natural supports, and other service providers. This collaboration helps to identify and clarify the services we provide and any outside resources that may be needed to support the growth, personal independence, and dignity of the individuals we serve.

This position tracks member attendance for all programs within the department for the purpose of billing.

Program Managers oversee and implement the member’s plan of care and write the agency Individual Service Plan (ISP) that supports the goals and desires of the members we serve.

Program Managers participates in annual and/or quarterly reviews with the care team that are reevaluations of the supports provided while advocating for adjustments needed to the Person-Centered Service Plan (PCSP) to continue to meet the needs of the member. During these reviews, Program Managers collaborate with the member and their care team to review and evaluate any rights restrictions in place or in need of implementation.

Program Managers communicate the member’s ISP, rights restrictions, and any adjustments to the ISP to other program areas to promote consistent service supports that will promote the independence, dignity and growth of the individuals we serve.

Program Managers conduct individual file audits, at least annually, to assure all information needed is included in the individual’s file and have that file up-to-date and available for evaluation by outside stakeholders.

Program Managers collaborate with their team and the Director to evaluate program success, identify barriers to success and promote solutions to improve the services we provide to the members we serve. Understanding that success and levels of achievement look different for each of the members we serve, the ultimate goal is to promote the highest levels of personal independence, sense of dignity and personal growth possible for each of the members we serve.

Leadership Role

Program Managers of the Day Hab/Adult Day/SCL Hourly/Bird House oversees the operation of their assigned Programs.

In the position, Program Managers act as a coach and mentor to their Lead through training, individual consultation and modeling desired outcomes. They provide constructive feedback through regular meetings and staff evaluations.  Program Managers work with the Lead to address any program concerns, scheduling concerns or other barriers to their success or the success of the members we serve.

The Program Managers’ Director is their go-to for periodic updates, questions, support, and additional training.

The Program Manager monitors medication management for their programs including (as needed): communication with pharmacies, entering medication in the eMARs , organization and monitoring of the medication cabinet (including appropriate counting and reporting of Schedule II drugs), and reporting any medication errors.

Program Managers assist Lead with monitoring safety supports and providing oversight and direction when needed.

One of the most important responsibilities of a Program Manager is effective communication.

Program Managers interact with the members we serve, DSPs and Leads frequently, as well as their peers and Management team. Professional solutions focused communication is required in this role.

Listening and appropriately responding to the concerns of both the members we serve and staff is crucial in supporting personal advocacy and development. Program managers maintain professional boundaries as they perform the role of mentor to their staff and the members we serve.

Program Managers are responsible for assurance that shift documentation is complete and accurate.  They communicate to Leads the requirements for compliance and collaborate on the identification of barriers to completion and solutions to ensure compliance. Oversight of documentation is a core responsibility of this role to maintain compliance with state and federal regulations.

Qualifications

Position Requirements

• A passion to support others, respect for individual differences, and the ability to advocate for the best plan of action for the individuals we serve are the most important requirements of this position.
• Sound judgement and good decision-making skills are extremely important.
• A willingness to learn new skills and new ways to deliver services to the individuals we serve is crucial to personal and professional growth.

Work Hours Expectations

• Normal work hours are 8:00am- 5:00pm Monday through Friday.  You are expected to report to the office at 8:00am unless otherwise discussed with your Program Director.
• Because we provide 24-hour services, you are expected to be available to take emergency calls and take appropriate action outside of normal work hours. This might include de-escalation on the phone or in person, filing appropriate state mandated reports through IMPA within the required 24-hour time frame, or assisting on-call to problem-solve shift coverage needs.
• You will collaborate with your peers and Program Director to cover any times you will not be available to cover emergencies. This may include time off due to illness, scheduled time off or other time off needs.

Benefits

• Opportunities for growth: most higher level positions are filled from within.
• Collaborative and respectful working relationships
• Simple IRA with up to 3% agency match
• Health, Dental and Vision insurance for all full-time staff with the agency paying 75% of the premium
• Personal Paid Time off
• Skill development- The skills you learn at CHAM are applicable to all parts of life. These skills include effective communication, creative problem-solving and collaboration with diverse teams. CHAM provides many opportunities for training to support personal and professional growth and development.

Salary : $20 - $24