AV/IT Specialist

• Support the college’s academic, athletic, and special event environments by managing, maintaining, and troubleshooting audio-visual (AV) and information technology (IT) equipment and systems.
• MIDTIC26920
• Mid-management, IV
• Non-exempt, non-bargaining unit
• Reports to: Executive Director of Information Services
• Principal working relationships: Chief Information Officer, Executive Director of Administrative Computing, Infrastructure Services Specialist, Faculty, Staff, and Students

 IT Support: 

1. Perform basic troubleshooting and resolution of IT-related issues, such as network connectivity, hardware malfunctions, and software updates.
2. Support the deployment and management of IT assets, including software installations and user account management.

Maintenance and Troubleshooting:

1. Perform routine maintenance on AV and IT equipment to ensure optimal performance and longevity.
2. Troubleshoot and resolve technical issues in real time to minimize disruptions during events and classes.
3. Maintain an inventory of AV and IT equipment and recommend upgrades or replacements as necessary.

Athletic Events and Special Event Support:

1. Set up, operate, and dismantle AV systems for athletic events, including scoreboards, public address (PA) systems, and live streaming equipment.
2. Provide AV support for college events such as meetings, ceremonies, and performances.
3. Collaborate with event organizers to assess AV needs and ensure timely setup and operation.
4. Provide support outside of standard Business Hours as needed.

Collaboration and Planning:

1. Work with IT and facilities staff to coordinate the installation of AV systems for new construction and renovations.
2. Assist in developing standard operating procedures and documentation for AV systems and services.
3. Stay current on emerging AV and IT technologies and recommend innovative solutions to enhance the college’s capabilities.

 Risk-management and loss-prevention activities

1. Maintain a working knowledge of the college’s emergency procedures and actively participate in the college risk-management program.
2. Monitor conditions, events and circumstances that present risk to the college community. Intervene and/or report as specified in the college’s risk-management plan.

1. Associate degree in a related field (e.g., Audio-Visual Technology, Information Technology, or Communications) or 4 equivalent experience. 
2. 2 years of experience in AV support, including setup and operation in both classroom and event environments. 
3. Proficiency with AV equipment, including projectors, mixers, microphones, video cameras, and streaming devices. 
4. Basic knowledge of IT systems, including networking principles, computer hardware, and software.
5. Strong troubleshooting skills and the ability to resolve technical issues quickly and independently. 
6. Excellent interpersonal and communication skills to work effectively with diverse stakeholders. 
7. Availability to work evenings, weekends, and flexible hours is required. Primary schedule noon-9P.M. Monday-Friday. 
8. Ability to exhibit responsiveness to requests for assistance from students, staff and community members in a helpful and timely manner.
9. Valid Driver’s License- Some travel between campus locations may be required.
10. Spanish or French proficiency preferred.

Salary : $38,720 - $42,790