What are the responsibilities and job description for the Scheduling Specialist position at Carle Health System?
Overview
Are you ready to embrace an exciting opportunity as a Scheduling Specialist? In this role, our Scheduling Specialists play a pivotal role in handling inquiries from callers with precision and efficiency. You'll be responsible for accurately documenting inquiries from patients and providers, facilitating the screening process, scheduling appointments, and guiding patients to the appropriate providers, services, or level of care. Your role also involves equipping patients with essential information to make the most of Carle's services, and you'll serve as a vital link in communication between yourself, providers, and patients to ensure that patient's needs are met. Once you've proven your capabilities onsite (for a minimum of 12 months), you'll have the opportunity to work from the comfort of your own home. We invite you to become a valuable member of our growing team here at Carle.This position is responsible for accurately screening and completion of callers' inquiries by telephone. Responsible for accurately documenting inquiries from patient and providers for screening, scheduling and directing patients to appropriate providers, services or level of care. Provides information to patients to fully utilize and benefit from all of Carle services. Facilitates communication between self, providers, and patients to ensure that needs of patient are met.
Responsibilities
- Must be able to apply specific departmental policies, rules, and regulations relating to verifying patient information, collecting payments, and maintaining records and forms.
- Demonstrated ability to organize and prioritize work.
- Ability to provide oral and written instructions.
- Ability to interact tactfully with customers and establish and maintain effective relationships with others.
- Strong verbal and written communication skills.
- Basic PC and data entry skills.
Qualifications
Education: Highschool Diploma or GED
Work Experience: Customer service
Carle Health Company Overview
Find it here.
Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance – and opportunities meet flexibility. Find it all at Carle Health.
Based in Urbana, IL, Carle Health is a healthcare system with nearly 16,600 team members in its eight hospitals, physician groups and a variety of healthcare businesses. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet® designations, the nation’s highest honor for nursing care. The system includes Methodist College and Carle Illinois College of Medicine, the world’s first engineering-based medical school, and Health Alliance™. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com.
Salary Range
The compensation range for this position is $16.98per hour - $27.51per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate’s experience, qualifications, location, training, licenses, shifts worked and compensation model. Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.Salary : $28
