What are the responsibilities and job description for the Patient Access Rep ED 1 - BMC Pt Access position at Carle?
Patient Access Rep ED 1 - BMC Pt Access
- Department : Patient Access - BMC_10_36
- Entity : Bloomington-Normal Service Area
- Job Category : Clerical / Admin
- Employment Type : Full - Time
- Job ID : 46173
- Experience Required : 1 - 3 Years
- Education Required : Not Indicated
- Shift : Day
- Location : Bloomington-Normal, IL
- Usual Schedule : 7am to 7pm / every other weekend
- On Call Requirements : As Needed
- Work Location : Carle BroMenn Medical Center
- Weekend Requirements : Rotating
- Holiday Requirements : Rotating
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Position Summary :
Responsible for the check-in and registration of all emergency room patients. Responsible for obtaining registration information, insurance information and verification, and authorizations from new and established patients. Responsible for screening, scheduling and directing patients to appropriate providers and services. Conveys a positive image of Carle and providers information to patients to fully utilize and benefit from Carle services both on the telephone and face-to-face along with ensuring the needs of patients are met. Checks patients in upon their arrival for scheduled appointments and facilitates up-front collection of co-payments.
Qualifications :
SKILLS AND KNOWLEDGE Must have strong communication skills and work well with all employees and the public at large; observes high standard of confidentiality. Must maintain positive attitude when working. Ability to deal with a large volume of calls and multiple tasks concurrently; memory for details essential. Must be able to prioritize and complete tasks under stressful conditions with interruptions. Ability to accept and implement change and function in instances where decisions are not always apparent. Required to apply routine decisions to defined problems. Responsible for selecting courses of action that have substantial effect on customer satisfaction and revenues, where decisions are guided only by general policy; required to deal with issues of a complex nature, requiring good judgment. Must be self-motivated and dependable, must possess knowledge and skills to work effectively with patients and their families.
Essential Functions :
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information : human.resources@carle.com.
Effective September 20, 2021, the COVID 19 vaccine is required for all new Carle Health team members. Requests for medical or religious exemption will be permitted.
