What are the responsibilities and job description for the Financial Aid Coordinator position at Carlow University?
Carlow University has an immediate opening for a Financial Aid Coordinator. This is a full-time, hourly position in the Student HUB which includes the Office of Financial Aid, Student Accounts, and the Registrar. This position is currently a hybrid position. Successful candidate must be reliable and punctual, have exceptional customer service skills, strong oral and written communication skills, the utmost attention to detail, relatable proven technological experience, preferably with a Student Information System, and the ability to multi-task in a fast-paced environment.
Carlow University is a comprehensive, women-centered Catholic University located in Pittsburgh, Pennsylvania. Founded in 1929 by the Sisters of Mercy, Carlow is situated in a culturally diverse urban setting. One of the 17 member institutions of the Conference for Mercy Higher Education, Carlow is recognized for educating traditional students and adult learners for a lifetime of ethical leadership and service.
Essential Functions:
- Review FAFSA results and other required documents to assess individual student’s financial need and ascertain student’s eligibility to participate in federal, state, and/or institutional aid programs
- Review NSLDS and COD records to confirm Pell Grant and Federal Direct Loan remaining eligibility
- Package financial aid for undergraduate and graduate students with the utmost attention to detail
- Originate private and federal student loans
- Act as a liaison with the Admissions Office in the recruitment of new students including representing financial aid at Admission recruiting events. Occasional evenings and weekends and some public speaking.
- Effectively counsel and guide students and families on all facets of the financial aid process via email, on the telephone and in person
- Work collaboratively with other student service departments on campus
- Monitor the Financial Aid in-box, replying to students in a timely manner after a careful review and assessment of the student’s inquiry
- Perform other duties as assigned
- Demonstrate and reflect an understanding of and commitment to the mission and core values of the University and the Sisters of Mercy
Qualifications:
- Bachelor’s Degree preferred
- Preference to individuals with Higher Education experience, particularly in a Financial Aid Office
- Ellucian Colleague experience, familiarity with NSLDS and COD preferred but not required
- Strong commitment to customer service
- Experience with Microsoft Office, including but not limited to Word and Excel
- Ability to communicate effectively in person, on the telephone, and in all written communications
- The proven ability to work in compliance with institutional, federal, and state regulations
- The proven ability to maintain strict confidentiality and to handle sensitive matters with discretion, diplomacy and good judgment
- Ability to work independently and follow directions with little supervision
Carlow University is Devoted to....
- A culture of integrity, dignity and respect for all
- A strong commitment to social justice
- Ethical forward-thinking leadership
- Comprehensive medical, dental, vision, life & disability benefits package
- Tuition benefits for undergraduate and graduate programs
- Health Savings Account and Flexible Spending Account options
- Wellness and Employee Assistance Program
- Complimentary use of Carlow’s fitness center and amenities
Successful candidates must be committed to envisioning the future of liberal arts and professional education in a rapidly changing environment; have experience working with diverse populations; actively support Carlow’s commitment to equity, inclusion, and community; and be able to articulate how they will contribute to Carlow University’s Catholic, Mercy mission and values through their teaching, scholarship, and service.
Carlow University is a comprehensive Catholic University situated in a culturally rich and diverse urban setting of Pittsburgh, Pennsylvania. Founded in 1929 by the Sisters of Mercy, an international community of Roman Catholic women with a mission to serve the poor, the sick, and the uneducated. Carlow is an institution grounded in the liberal arts while also offering strong professional programs, committed to engaging its diverse community in a process of life-long learning, scholarship, research, and service. Degrees are offered at the baccalaureate, master's, and doctoral levels. Carlow University aims to provide transformational educational opportunities rooted in social justice for a diverse community of learners, and to empower them to excel in their chosen work as compassionate, responsible leaders in the creation of a just and merciful world.
Carlow University employees commit themselves to the highest standards of ethical conduct. They commit to act with integrity, treat others with respect and dignity, carefully steward the University's resources, avoid conflicts of interest or commitment, maintain confidentiality, and to comply with legal and professional obligations.
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform job related tasks other than those specifically presented in this description. Duties, responsibilities, and activities may change at any time with or without notice.
