What are the responsibilities and job description for the Account Manager - Pacific Northwest position at Carlsmed?
About Carlsmed
Carlsmed is a high growth medical technology leader and creator of the personalized spine surgery market with pioneering technology that is transforming spine surgery. The Company has developed the cutting-edge aprevo® Technology Platform that personalizes surgical procedures through a combination of proprietary AI-driven software and patient-specific fusion devices.
Position Description
The Account Manager (AM) is a key member of the commercial team, responsible for supporting sales growth and onboarding and servicing surgeons’ clinics. Reporting to the Area Business Director (ABD) and collaborating closely with the Sales Directors (SD), the AM plays a pivotal role in driving revenue growth, ensuring seamless integration of aprevo technology, and enhancing customer satisfaction within the assigned territory.
Responsibilities
- Support surgeon acquisition and adoption by training and onboarding new clinics, ensuring seamless integration of the aprevo technology platform into each surgeon’s clinic, accelerating completion of initial 5 case CORE series.
- Develop and maintain strong relationships with healthcare providers and clinic staff, including schedulers, office managers, and physician assistants.
- Ensure timely collection of all required imaging and pre-surgical patient information to support surgery scheduling.
- Maintain aprevo Certified Provider (aCP) user base while increasing aprevo utilization, and drive deeper penetration in approved accounts by developing new surgeon leads
- Partner with sales directors and marketing to drive awareness by leading program marketing efforts with established and prospective accounts, including implementation of Personalized Spine Program education and outreach initiatives.
- Communicate timely information to the ABD, SD, Marketing, and other stakeholders regarding field sales activities, events, changes, and trends to maximize sales, revenue, and marketing opportunities.
- Develop and maintain aprevo procedure and product clinical acumen, including ability to present aprevo clinical study data to current and prospective customers
- Update and maintain the CRM system daily, and all required weekly/quarterly activity reporting
- Meet clinic and hospital regulations and requirements while performing responsibilities.
Skills
- Outstanding written and verbal communication
- Strong problem-solving abilities
- Detail-oriented with excellent follow-through
- Ability to work independently and as part of a team
- Strong time management skills
Qualifications
- Bachelor’s degree preferred, or equivalent combination of education, training, and experience.
- 3 years of experience in medical devices, surgical, imaging, or a related field.
- 1–3 years of spine experience and familiarity with medical devices sales strongly preferred.
- Proven ability to manage a large territory and willingness to travel up to 60%.
- Demonstrated success in customer relationship management.
- Strong problem-solving skills and ability to collaborate effectively within a team.
Equal Opportunity Employer
Carlsmed is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Carlsmed is committed to providing reasonable accommodation for candidates with disabilities in our recruitment process. If you need any assistance or accommodation due to a disability, please let us know.
Compensation
We are pleased to provide a competitive salary and benefits. Our benefits reflect our investment in the overall health and well-being of our employees and their families. including paying 100% of monthly healthcare, dental & vision insurance premiums, a 401(k) plan with employer matching and unlimited PTO. Compensation may vary based on related skills, experience, and relevant key attributes.
