Scheduling Coordinator

Who We Are:

Carlson Orthodontics

www.carlsonortho.com

Duluth-Cloquet-Superior

What We Do:

We are a full service progressive growing orthodontic practice that is patient centered. In addition to providing orthodontic services, we create a unique positive experience for patients and their families. We are proud to be voted as Best Customer Service, Best Small Company to Work For, Best Workplace Culture and Best Dental by the Northland for the Duluth News Tribune's Best of the Best in 2023, 2022, 2021, 2020 and 2019. We were also voted as Best Dentist and Best Customer Service in 2018.

Position Available:

Scheduling Coordinator

Qualifications we are looking for:

We are looking for somebody with a strong customer service background. Experience answering phones and scheduling patient appointments in the medical or dental field and prior management experience is desirable but not required. Excellent people skills and enthusiasm are a must.

Qualities we are looking for:

We need someone who shares the passion, vision and values of our practice. A positive, high energy, dependable, marketing and referral minded, articulate and focused individual in pursuit of a career in orthodontics, who enjoys working within a team and desires a positive, upbeat work environment. Someone with exceptional customer service skills, computer literacy, independent work ethic, ability to anticipate team and doctor needs, as well as being respectful to fellow team members, patients, and the doctor, is genuinely nice and kind and has integrity, always doing the right thing.

Here is a quick list: intelligent, humorous, detail oriented, confident, calm, accurate, fast, receives and uses constructive criticism to his or her advantage, remains focused under pressure, loves life, loves to laugh, eager to learn, and learns quickly.

In our search qualities always outweigh qualifications. If you offer all this and more, then we would love to meet you.

Job Descriptions and Duties Include (but not limited to):

• Acting as the main point of contact for communicating with patients regarding scheduling
• Assisting patients and/or parents by phone, email, and in person
• Scheduling new patients
• General administrative duties
• Preparing the office for the day
• Tidying the office throughout the day and at the end of the day
• Preparing and mailing letters to patients who need appointments
• Following up with patients who have missed appointments
• Greeting patients as they come into the office
• Processing payments
• Patient contract review
• Following up on late payments
• Gathering insurance information
• Other duties as required as they relate to the position

What We Offer:

A full or part time position with an opportunity for excellent monthly and annual team bonuses. We offer medical, dental, vision, pet insurance, life insurance, long term disability, short term disability, 401k, FSA, HSA, bereavement pay and holiday pay. Other benefits will be explained during the interview process.

What We Need From You:

Please respond with a resume and cover letter.

No phone calls or visits to the office please.

Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. For additional information, please follow this link.