What are the responsibilities and job description for the Front Desk Receptionist position at Carlyle House Assisted Living Community?
Part-time concierge/receptionist position. Person needs to be flexible to help cover extra shifts, when needed as part of a team.
Overview
Enhance resident services and provides up to date information in a more efficient and timely manner. Greets residents and visitors, answers the telephone and responds to both routine inquiries and emergencies, relays calls to the proper department and performs a variety of related clerical duties. This position reports to the Business Office Manager or other assigned manager.
Physical Requirements:
This position demands good physical and mental health. The concierge might be required to lift, catty, walk, sit, push, pull and work a flexible schedule, must be able to move during work hours and able to lift and/or carry 20 pounds.
Duties:
- Greets residents and provides general assistance to visitors, prospective residents, and families.
- Uses proper telephone skills.
- Ensures safety of the residents and property by monitoring surveillance cameras, door alarms, life safety systems, building alarms and investigating any unusual activity.
- Maintains visitor sign in/out book, reservation book for guest rooms, and completes maintenance request work orders.
- Completes daily check-in procedure.
- Maintains emergency contact information.
- Informs supervisor of any resident issues or concerns.
- Maintain coffee, water and snack station in the lobby area.
- Makes sure the lobby has fresh flowers and is appropriately appointed.
- Assist other departments with administrative functions.
- Completes all required daily shift tasks as per community established by the ED up to and including rolling over the phones at a consistent time daily.
- Attends all required training, in-service, and staff meetings.
- Strives to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices.
- Maintains a positive and professional demeanor toward residents, visitors, families, and co-workers.
- Adheres to all policies and procedures of The Carlyle House.
- Performs other duties as assigned.
Job Type: Part-time
Required Education:
High school or equivalent
