Member Services Associate

POSITION TITLE: Member Services Associate

DIVISION: Recreation & Facilities

REPORTS TO: Member Services Supervisor

FLSA STATUS: Part-Time; Non-Exempt - Starting at $13.00 per hour

Purpose of Position:

This position is responsible for delivering exemplary customer service at the Monon Community Center and Waterpark desks. Responsibilities include managing guest facility entry, day pass sales, membership-related transactions, and recreation program-related transactions at the Monon Community Center and The Waterpark.

Essential Duties and Responsibilities:

The following duties are normal for this position.

These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Enthusiastically greets guests while directing them to rooms, programs, and events while maintaining a positive attitude.
• Effectively and accurately manages cash, check, and credit card transactions while following all applicable cash handling policies and procedures.
• Uses excellent customer service skills to establish and maintain effective working relationships with other employees and all members of the general public.
• Responsible for answering the phone, greeting callers, establishing reason for calling, and resolving issue or contacting the appropriate person that can help the customer.
• Assists MCC guests with individual and group day pass sales, membership sales, renewals, transfers, cancellations, as well as recreation program registrations, transfers, and cancellations according to department policies, procedures, and standards.
• Responsible for inputting and maintaining accurate guest records within recreation software (ActiveNet).
• Responds to public inquiries, suggestions and complaints. Researches and professionally resolves issues. Informs management as necessary.
• Conducts facility tours upon guest request.
• Enthusiastically and thoroughly completes projects as assigned by the supervisor.
• Enforces applicable rules and regulations with program participants and facility users.
• Provides timely and accurate information to fellow employees, facility users, program participants and the general public.
• Completes and submits appropriate paperwork, journals, and reports in the required timeframe.
• Maintains a safe and clean work environment.
• Reliable attendance and timeliness to scheduled shifts.
• Maintain surveillance of guests in the facility; acts immediately, appropriately, and calmly to secure guests' safety in the event of an emergency.
• Able to respond and provide CPR and first aid for emergencies at the MCC facilities.
• Attends meetings as required.

Knowledge, Skills & Abilities Required to Perform Essential Job Functions:

• Ability to work a varied schedule, including days, evenings, weekends, and some holidays.
• Ability to maintain prompt and regular attendance.
• Ability to positively adhere to and enforce Carmel Clay Parks & Recreation policy and procedures; implement emergency plans.
• Ability to positively promote the image of Carmel Clay Parks & Recreation.
• Ability to communicate effectively orally and in writing; ability to give and understand oral and written instructions.
• Ability to operate a personal computer utilizing word processing, spreadsheets, and recreation software.
• Ability to accurately manage cash, check, and credit card transactions.
• Ability to provide first aid, CPR/AED, and the emergency action plan, in a calm, professional manner.
• Interact and communicate in a positive, professional manner with team, and public.
• Ability to operate a phone system.
• Ability to work in an office environment as well as outdoor weather conditions, including extreme heat, humidity, and cold.

Qualifications Required to Perform Essential Job Functions:

• At least two years of previous cash handling experience preferred.
• At least two years of previous customer service experience preferred.
• High School Diploma or GED preferred.
• American Red Cross CPR/AED/First Aid Certification within 60 days of hire.
• Must be at least 16 years of age.

Must Complete Prior to Starting with Carmel Clay Parks & Recreation

• Must pass a background check that encompasses national, state, and local searches.

The Carmel Clay Board of Parks & Recreation is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Board will provide reasonable accommodation to qualified individuals with disabilities