What are the responsibilities and job description for the Customer Service Representative position at Carmen Schools of Science & Technology?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional support and assistance. Your primary responsibility will be to ensure customer satisfaction by addressing inquiries, resolving issues, and maintaining a positive company image. The ideal candidate will possess strong communication skills and a passion for helping others.
Responsibilities
- Provide outstanding customer support through various channels
- Assist customers with inquiries regarding products and services, ensuring accurate information is communicated.
- Handle customer complaints and resolve issues in a timely manner while maintaining professionalism.
- Perform data entry tasks to update customer records and track interactions in our database.
- Maintain knowledge of company policies, procedures, and product offerings to effectively assist customers.
- Demonstrate excellent etiquette while communicating with customers to create a positive experience.
- Collaborate with team members to improve processes and enhance overall customer satisfaction.
Qualifications
Join us in delivering exceptional service that makes a difference!
Job Type : Full-time, Part-time
