What are the responsibilities and job description for the Automotive Service Advisor position at Carmine's Import Service ®?
Join Our Dynamic Team at Carmine's Import Service!
IMPORTANT NOTICE FOR SERIOUS APPLICANTS:
We are a proudly Independent, American, Veteran, and Family-Owned European Service Shop in Kernersville, NC. We're on the hunt for an Enthusiastic and Skilled Service Writer who can propel us to new heights, just as we aim to do for you. Our shop isn't just about fixing cars; it's about setting a new standard in the automotive service industry through innovation, excellence, and a commitment to improving every day. Ideal candidates have 2 or more years of relevant work experience.
What We Offer:
If you're ready to make a difference and you resonate with our values, we're eager to meet you. Please only reply to this ad with your application. To show us you've read through this posting completely, include in your email subject line AND in your text message: "I'll amaze you with my skills and positive attitude."
Let's drive success together!
Additional Compensation:
Pay: $50,000.00 - $100,000.00 per year
Benefits:
About Carmine's Import Service:
2008 Carmine's Import Service opens during the biggest economic downturn since the great depression. 2009 Carmine's becomes part of the Bosch Service Network and starts a free loaner car program. Launch of Facebook social media. Launch of automated customer service reminders via postcard. Carmine launches digital signature approval on auto repair estimates before work is performed. 2010 Carmine's moves to a larger location just next door to the property they started in. Launch of automated email and text reminders to include service appointments, services overdue, and scheduled maintenance. 0% financing added for qualified customers. 2011 Carmine's becomes a member of ATi and enhances their workflow systems and processes. Another lift is added. Corporate History 1 2013 Carmine's rents back the original location they started in due to a lack of parking and storage space. Carmine's joins ATi. They also adopt digital vehicle inspections so they can email and text customers reports with pictures of courtesy check findings. (other shops are just now getting on board with this) Carmine's becomes an Authorized DINAN dealer. 2015 Carmine's secures funding and acquires both properties they were renting to secure their location and future of their company and employees. Carmine's becomes a Certified RepairPal Topshop. Carmine's introduces a 3-year warranty with the 4 year/50k mile option. Carmine's becomes a Certified Escort Radar systems dealer. 2016 Introduction of digital workflow in shops increasing productivity, reducing paper consumption, and contributing to the digital automotive world in a big way paving the way for workflow companies to enhance their products beyond their dreams through proprietary internal systems and processes. Specialty wheel alignments added to the services offered. Carmine's adds more original factory tooling and computer systems to the staff's arsenal. 2017 Voted Top 50 Automotive Shops in the country. ASE Blue Seal status. Carmine acquires I-40 Billboard at Guilford College Rd. Carmine purchases a BMW i3 electric car for staff training purposes. 2018 Carmine acquires #81 BimmerWorld F30 IMSA ST championship-winning race car to continue driver's education with Chin Track Days, BMW CCA, and the Porsche Club of America. This car also teaches staff more about performance and how to guide performance-oriented customers with decisions they make. Carmine's adds enclosed vehicle transport as a service to their customers. Carmine's develops a special program for Cone Health employees for service and repairs. Carmine's voted business of the month by Kernersville Chamber of Commerce. 2019 Carmine's takes November cover in Kernersville News magazine as revolutionary auto care. Carmine's becomes and Ohlins Advanced Suspension technology Authorized dealer and a RaceChip dealer. Carmine's donates a retired loaner car - Volvo to Wheels For Hope. Carmine adds/replaces loaners to have a fleet of 10 free courtesy cars for their customers. Carmine purchases BMW i8 Hybrid to keep staff ahead of the curve with cutting edge technology. Carmine's team up with Ohlins and other sponsors to wrap the BMW race car in pink for Breast Cancer Awareness month. Carmine's adds vehicle detail and restoration services. 2020 Carmine's adds a significant amount of special equipment and knowledge base for the service team to better serve customers and stay ahead of the curve. Additionally, Carmine's Import Service strategically works through, as an essential business, the biggest economic downturn since 2008 with unemployment at almost 14% within a 30 day period and one of the largest Pandemics with over 2M cases as of April 20th worldwide, Coronavirus, in over 100 years. Implementing new cleaning processes, ramping up customer concierge services by 80%, and adding TextPay for customers to easily finalize their repair order and following social distancing guidelines from the CDC. During all of this, we managed to assist senior citizens with grocery and pharmacy pickup, recommended by Jennifer, part of the web team at this time. Carmine's revises logo and signage for a more simple appearance and adds the BMW i8 to the building illuminated signage to replace the BMW F30. 2021 Carmine's makes a decision and drops Facebook, Instagram and Twitter. We focus on finishing building #3 to secure the opportunities to take in Sprinter vans with our higher ceilings and other larger vehicles. Carmine's implements an ALL mask policy in early 2021 and also deploys an over the intranet automatic employee temperature tracker for employees with profiles and mask checking. Carmine's updates their internal network to meet 2025 standards with 5G cell backup and state-of-the-art security. Delivery of a 2021 Model Y is in route for research and development. While we do not promote EVs at this time, we will embrace the customers who have them and offer them better service by better understanding the ones who drive them. This has always been Carmine's edge. He owns the cars customers drive. Other shops don't. We still retain a BMW i3 EV and will continue to monitor this sector through 2025 closely. Internal combustion is still the recommended form of transportation due to battery degradation and lack of charging infrastructure combined with lame EPA range claims. 2021.5 Carmine's was a Top 75 Automotive Training Institute pick for North America, and acquired a Model 3 Performance and Model S Plaid to further educate themselves with the Tesla brand. Carmine's also became the first to test a Tesla Plaid at Virginia International Raceway and locks in a regional dealership with Unplugged Performance (Authorized Tesla Performance Center) for the Triad area. Carmine's is also the first in the Triad to install two Tesla Wall Chargers in an independent Automotive Repair Shop environment. 2022 Carmine's makes multiple headlines and shakes up social media across the Globe being the first to take the Tesla Model S Plaid to its new 175MPH speed limit and experience the new Tesla 2021.44.30 software patch which included Track Mode amongst others. Corporate History 3 Carmine's in conjunction with the friendship of professional driver Johan Schwartz, https://johanschwartz.com, makes headlines taking the record from the Porsche Taycan famous CAR and DRIVER lightning lap at Virginia International Raceway Grand Course by over 4 seconds with a 2:50.7 lap time and headlines go international and viral. CAR and DRIVER approved the 2022 Tesla Model S Plaid during the event morning check in with the front Unplugged Performance brakes because Tesla offers an even larger kit for all four corners of the vehicle. It is believed they were pressured to add to their article that the Tesla was modified by the media and the manufacturer of the ex-leader and state the car was 'Modified' even though we find out that the famous Lightning Lap can be run with modified suspensions and choice of tire compound without penalty. https://teslanorth.com/2022/03/07/tesla-model-s-plaid-sets-ev-lap-record-at-virginia-international-raceway-video/ https://www.caranddriver.com/news/a39465818/tesla-model-s-plaid-beats-porsche-taycan-turbo-s-vir-lap-time/ https://driveteslacanada.ca/model-s/tesla-model-s-plaid-breaks-ev-lap-record-at-virginia-international-raceway/ https://www.carscoops.com/2022/03/tesla-model-s-plaid-snatches-ev-lap-record-from-porsche-taycan-at-virginia-international-raceway/ 2022.5 Company YouTube channel passes 1,000 subscribers mainly thanks to one Tesla Model S Plaid 'Short' video of Carmine II. Winston-Salem Journal publishes an Expert in the area article on Carmine's Import Service and team. Carmine's continues to transition off the new Bosch Car Service 'Quick Lube' model and decides against the newly offered Bosch franchise. This forces them to change signage but for the hood pushing out their social media logo to a state of the art halo street sign and beautiful new front counter signage. Carmine's fully prepared for Tesla service including an exclusive long term maintenance care plan for customers, additional PRIVATELY hired and held High Voltage automotive training class for the whole staff and a full line of Tesla parts and service equipment for service on Tesla cars that is 500% more efficient than the Tesla Service network. We are also an official Tesla Parts Provider and have an official Tesla Wall Connector installation contractor. Click below on the Tesla logo to access the installer. tesla certified installer corporate>
Carmine's officially has hands-on experience with all Tesla models including Model S, Model 3, Model, X, and Model Y from 2012 all the way to 2022 including the Model S Plaid and Model X Plaid. This experience extends from the shop to the street and knows the interface Carmine's Import Service is the first independent shop in the Triad to obtain a 2022 BMW i4 ///M50, take it to its limits, and do an honest and comprehensive review on YouTube after studying the car front to back and learning the new iDrive 8 interface. carmine corporate 3 In September 2022, Carmine's YouTube video "Tesla Model S Plaid First 11 Year Old to Launch it Possibly" hit 1,000,000 views! corporate 4webp 2023 Voted Top 75 by The Automotive Training Institute pick for North America Carmine's introduces an official partnership with Tesla Destination charging and adds more chargers to the property at West Mountain Street in Kernersville, NC that will total 8. The chargers are connected directly to Tesla and Carmine's now shows up on the Tesla app and inside EVs and charging apps across the country further cementing the company's spot in leading the future compared to others. These chargers will work on the new Tesla NACS (sae J3400) standard and the old sae J1772 type connector. The property also includes two chargers that have the new integrated adaptor for the older J1772 cars. A guest network for WiFi is created for Tesla Destination Charging clients. Official street signage is added for the Tesla Destination Chargers. Tesla Destination Shop enhancements: The employee beverage cafe and snack area is widely expanded. All shop floors receive the latest polished concrete treatment. Tire and wheel alignment equipment is upgraded to the latest and best technology available with Italian-Imported bluetooth camera, laser, and 'back-friendly' equipment. The alignment screen can now be held in your hands and the equipment can perform the best wheel alignments in the Triad. Shop management systems are switched over to the latest and greatest along with all computers and operating systems moving to Apple OS devices for better security on a fully managed platform. All technicians are officially high voltage certified. AED machines are added to Building 1 and 2. HV safety stations with lock boxes are added to both shops for emergency situations on high voltage applications.
IMPORTANT NOTICE FOR SERIOUS APPLICANTS:
- Ensure all questions are answered; otherwise, we will not respond to your job application.
- Service Advisor experience is mandatory. If you lack this experience, please do not apply.
- Do not use this job listing for unemployment scams.
We are a proudly Independent, American, Veteran, and Family-Owned European Service Shop in Kernersville, NC. We're on the hunt for an Enthusiastic and Skilled Service Writer who can propel us to new heights, just as we aim to do for you. Our shop isn't just about fixing cars; it's about setting a new standard in the automotive service industry through innovation, excellence, and a commitment to improving every day. Ideal candidates have 2 or more years of relevant work experience.
What We Offer:
- A 5-day Work Week: Enjoy your weekends off with Monday to Friday hours.
- Comprehensive Benefits: Paid vacations, sick time, holidays, and a retirement package.
- Continuous Learning: Paid training multiple times a year to keep you sharp and skilled.
- Customer Engagement: Build lasting relationships with our diverse clientele daily.
- Top-Tier Tools: Work with state-of-the-art equipment and software.
- Positive Work Culture: A team-oriented environment where everyone thrives.
- We believe in challenging the status quo, rewarding exceptional performance, and ensuring a comfortable life for our team.
- Our mantra is simple: Happy employees lead to happy customers!
- Passion & Genuine Care: You must love what you do and show it in every interaction.
- Exceptional Customer Service: Must excel in both in-person and phone communications.
- Service Selling: Ability to prepare and sell services effectively.
- Automotive Knowledge: While not mandatory, familiarity with the automotive industry is a plus.
- Organizational prowess.
- Multi-tasking capabilities.
- Delegation skills.
- Strong communication.
- Proficiency with computers and phone systems.
If you're ready to make a difference and you resonate with our values, we're eager to meet you. Please only reply to this ad with your application. To show us you've read through this posting completely, include in your email subject line AND in your text message: "I'll amaze you with my skills and positive attitude."
Let's drive success together!
Additional Compensation:
- Bonuses
- Store Discounts
- Other forms
- Waiting period may apply.
- Only full-time employees eligible.
- Retirement plan.
- Signing bonus.
- Paid time off.
- Professional development assistance.
- Other
- Monday to Friday
- No weekends
- 10 hour shift
- 12 hour shift
- Open to applicants who do not have a college diploma
- No
Pay: $50,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Relocation assistance
- Retirement plan
- Vision insurance
- Day shift
- Monday to Friday
- What is/was your ARO in your current service advisor role?
- How many cars per week did you write up?
- True or False: 45% is a good parts margin for an automotive shop.
- Do you think giving estimate over the phone is a good idea? Yes or No.
- High school or equivalent (Required)
- AUTOMOTIVE Service Writer or Service Advisor: 2 years (Required)
- English (Required)
- NC (Required)
About Carmine's Import Service:
2008 Carmine's Import Service opens during the biggest economic downturn since the great depression. 2009 Carmine's becomes part of the Bosch Service Network and starts a free loaner car program. Launch of Facebook social media. Launch of automated customer service reminders via postcard. Carmine launches digital signature approval on auto repair estimates before work is performed. 2010 Carmine's moves to a larger location just next door to the property they started in. Launch of automated email and text reminders to include service appointments, services overdue, and scheduled maintenance. 0% financing added for qualified customers. 2011 Carmine's becomes a member of ATi and enhances their workflow systems and processes. Another lift is added. Corporate History 1 2013 Carmine's rents back the original location they started in due to a lack of parking and storage space. Carmine's joins ATi. They also adopt digital vehicle inspections so they can email and text customers reports with pictures of courtesy check findings. (other shops are just now getting on board with this) Carmine's becomes an Authorized DINAN dealer. 2015 Carmine's secures funding and acquires both properties they were renting to secure their location and future of their company and employees. Carmine's becomes a Certified RepairPal Topshop. Carmine's introduces a 3-year warranty with the 4 year/50k mile option. Carmine's becomes a Certified Escort Radar systems dealer. 2016 Introduction of digital workflow in shops increasing productivity, reducing paper consumption, and contributing to the digital automotive world in a big way paving the way for workflow companies to enhance their products beyond their dreams through proprietary internal systems and processes. Specialty wheel alignments added to the services offered. Carmine's adds more original factory tooling and computer systems to the staff's arsenal. 2017 Voted Top 50 Automotive Shops in the country. ASE Blue Seal status. Carmine acquires I-40 Billboard at Guilford College Rd. Carmine purchases a BMW i3 electric car for staff training purposes. 2018 Carmine acquires #81 BimmerWorld F30 IMSA ST championship-winning race car to continue driver's education with Chin Track Days, BMW CCA, and the Porsche Club of America. This car also teaches staff more about performance and how to guide performance-oriented customers with decisions they make. Carmine's adds enclosed vehicle transport as a service to their customers. Carmine's develops a special program for Cone Health employees for service and repairs. Carmine's voted business of the month by Kernersville Chamber of Commerce. 2019 Carmine's takes November cover in Kernersville News magazine as revolutionary auto care. Carmine's becomes and Ohlins Advanced Suspension technology Authorized dealer and a RaceChip dealer. Carmine's donates a retired loaner car - Volvo to Wheels For Hope. Carmine adds/replaces loaners to have a fleet of 10 free courtesy cars for their customers. Carmine purchases BMW i8 Hybrid to keep staff ahead of the curve with cutting edge technology. Carmine's team up with Ohlins and other sponsors to wrap the BMW race car in pink for Breast Cancer Awareness month. Carmine's adds vehicle detail and restoration services. 2020 Carmine's adds a significant amount of special equipment and knowledge base for the service team to better serve customers and stay ahead of the curve. Additionally, Carmine's Import Service strategically works through, as an essential business, the biggest economic downturn since 2008 with unemployment at almost 14% within a 30 day period and one of the largest Pandemics with over 2M cases as of April 20th worldwide, Coronavirus, in over 100 years. Implementing new cleaning processes, ramping up customer concierge services by 80%, and adding TextPay for customers to easily finalize their repair order and following social distancing guidelines from the CDC. During all of this, we managed to assist senior citizens with grocery and pharmacy pickup, recommended by Jennifer, part of the web team at this time. Carmine's revises logo and signage for a more simple appearance and adds the BMW i8 to the building illuminated signage to replace the BMW F30. 2021 Carmine's makes a decision and drops Facebook, Instagram and Twitter. We focus on finishing building #3 to secure the opportunities to take in Sprinter vans with our higher ceilings and other larger vehicles. Carmine's implements an ALL mask policy in early 2021 and also deploys an over the intranet automatic employee temperature tracker for employees with profiles and mask checking. Carmine's updates their internal network to meet 2025 standards with 5G cell backup and state-of-the-art security. Delivery of a 2021 Model Y is in route for research and development. While we do not promote EVs at this time, we will embrace the customers who have them and offer them better service by better understanding the ones who drive them. This has always been Carmine's edge. He owns the cars customers drive. Other shops don't. We still retain a BMW i3 EV and will continue to monitor this sector through 2025 closely. Internal combustion is still the recommended form of transportation due to battery degradation and lack of charging infrastructure combined with lame EPA range claims. 2021.5 Carmine's was a Top 75 Automotive Training Institute pick for North America, and acquired a Model 3 Performance and Model S Plaid to further educate themselves with the Tesla brand. Carmine's also became the first to test a Tesla Plaid at Virginia International Raceway and locks in a regional dealership with Unplugged Performance (Authorized Tesla Performance Center) for the Triad area. Carmine's is also the first in the Triad to install two Tesla Wall Chargers in an independent Automotive Repair Shop environment. 2022 Carmine's makes multiple headlines and shakes up social media across the Globe being the first to take the Tesla Model S Plaid to its new 175MPH speed limit and experience the new Tesla 2021.44.30 software patch which included Track Mode amongst others. Corporate History 3 Carmine's in conjunction with the friendship of professional driver Johan Schwartz, https://johanschwartz.com, makes headlines taking the record from the Porsche Taycan famous CAR and DRIVER lightning lap at Virginia International Raceway Grand Course by over 4 seconds with a 2:50.7 lap time and headlines go international and viral. CAR and DRIVER approved the 2022 Tesla Model S Plaid during the event morning check in with the front Unplugged Performance brakes because Tesla offers an even larger kit for all four corners of the vehicle. It is believed they were pressured to add to their article that the Tesla was modified by the media and the manufacturer of the ex-leader and state the car was 'Modified' even though we find out that the famous Lightning Lap can be run with modified suspensions and choice of tire compound without penalty. https://teslanorth.com/2022/03/07/tesla-model-s-plaid-sets-ev-lap-record-at-virginia-international-raceway-video/ https://www.caranddriver.com/news/a39465818/tesla-model-s-plaid-beats-porsche-taycan-turbo-s-vir-lap-time/ https://driveteslacanada.ca/model-s/tesla-model-s-plaid-breaks-ev-lap-record-at-virginia-international-raceway/ https://www.carscoops.com/2022/03/tesla-model-s-plaid-snatches-ev-lap-record-from-porsche-taycan-at-virginia-international-raceway/ 2022.5 Company YouTube channel passes 1,000 subscribers mainly thanks to one Tesla Model S Plaid 'Short' video of Carmine II. Winston-Salem Journal publishes an Expert in the area article on Carmine's Import Service and team. Carmine's continues to transition off the new Bosch Car Service 'Quick Lube' model and decides against the newly offered Bosch franchise. This forces them to change signage but for the hood pushing out their social media logo to a state of the art halo street sign and beautiful new front counter signage. Carmine's fully prepared for Tesla service including an exclusive long term maintenance care plan for customers, additional PRIVATELY hired and held High Voltage automotive training class for the whole staff and a full line of Tesla parts and service equipment for service on Tesla cars that is 500% more efficient than the Tesla Service network. We are also an official Tesla Parts Provider and have an official Tesla Wall Connector installation contractor. Click below on the Tesla logo to access the installer. tesla certified installer corporate>
Carmine's officially has hands-on experience with all Tesla models including Model S, Model 3, Model, X, and Model Y from 2012 all the way to 2022 including the Model S Plaid and Model X Plaid. This experience extends from the shop to the street and knows the interface Carmine's Import Service is the first independent shop in the Triad to obtain a 2022 BMW i4 ///M50, take it to its limits, and do an honest and comprehensive review on YouTube after studying the car front to back and learning the new iDrive 8 interface. carmine corporate 3 In September 2022, Carmine's YouTube video "Tesla Model S Plaid First 11 Year Old to Launch it Possibly" hit 1,000,000 views! corporate 4webp 2023 Voted Top 75 by The Automotive Training Institute pick for North America Carmine's introduces an official partnership with Tesla Destination charging and adds more chargers to the property at West Mountain Street in Kernersville, NC that will total 8. The chargers are connected directly to Tesla and Carmine's now shows up on the Tesla app and inside EVs and charging apps across the country further cementing the company's spot in leading the future compared to others. These chargers will work on the new Tesla NACS (sae J3400) standard and the old sae J1772 type connector. The property also includes two chargers that have the new integrated adaptor for the older J1772 cars. A guest network for WiFi is created for Tesla Destination Charging clients. Official street signage is added for the Tesla Destination Chargers. Tesla Destination Shop enhancements: The employee beverage cafe and snack area is widely expanded. All shop floors receive the latest polished concrete treatment. Tire and wheel alignment equipment is upgraded to the latest and best technology available with Italian-Imported bluetooth camera, laser, and 'back-friendly' equipment. The alignment screen can now be held in your hands and the equipment can perform the best wheel alignments in the Triad. Shop management systems are switched over to the latest and greatest along with all computers and operating systems moving to Apple OS devices for better security on a fully managed platform. All technicians are officially high voltage certified. AED machines are added to Building 1 and 2. HV safety stations with lock boxes are added to both shops for emergency situations on high voltage applications.
Salary : $50,000 - $100,000
