Associate Director of Student Services – Tepper School of Business

Carnegie Mellon University’s Tepper School of Business is searching for an Associate Director of Student Services to join their team. In this role, you will oversee and enhance the student experience for Tepper masters students by providing leadership and operational support across academic advising, student development, and community engagement initiatives.

Core responsibilities include:

Student Support and Advising

• Provide proactive and individualized advising to students on academic, professional, and personal matters.

• Act as a key resource for students navigating curriculum requirements, university policies, and degree progress.

• Collaborate with faculty and other campus offices to resolve student concerns.

Program Management

• Own the planning, implementation, and evaluation of co-curricular programs to enrich the student experience

• Develop initiatives to foster an inclusive, vibrant, and connected student community.

• Support student organizations, clubs, and leadership groups by providing mentorship and logistical guidance.

Collaboration and Campus Partnerships

• Serve as a liaison between the Tepper School, university-wide services, and external collaborators to ensure seamless support for students.

• Partner with other units to provide integrated support across the student lifecycle.

• Other duties as assigned

Flexibility, excellence, and passion are vital qualities within the Tepper School of Business. Inclusion, collaboration, and cultural sensitivity are valued competencies at CMU. Therefore, we are in search of a team member who is able to optimally interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.

You should demonstrate:

• Strong interpersonal, organizational, and communication skills, with the ability to prioritize tasks, manage multiple responsibilities, and work independently.

• Skilled in supporting diverse student populations by interpreting and explaining program curricula, policies, and procedures, while maintaining accurate and confidential records.

• Proficient in using technology for problem-solving, process management, and adapting to new technological solutions.

Qualifications:

• Bachelor’s degree required; Master’s degree preferred

• 3-5 years of experience in a collegiate academic setting with responsibility for student advising and student programs/events is required

• The ideal candidate will bring a blend of interpersonal skills, leadership abilities, and program management expertise to foster a positive and inclusive environment that supports students’ academic, professional, and personal growth.

Requirements:

• Successful background check

Additional Information:

• Sponsorship: Applicants for this position must be currently legally authorized to work for CMU in the United States. CMU will not sponsor or take over the sponsorship of an employment visa for this opportunity.  Carnegie Mellon is not a qualifying employer for the STEM OPT benefit: only the 12-month OPT may be used to work at Carnegie Mellon.

• Work Posture: This position is operating  on an in person expectation schedule with CMU guided flexibility for any hybrid work.

• This is a full-time (37.5 hours), exempt position based in Pittsburgh, PA

• Typical Work Schedule:  Monday-Friday from 8:30-5:00pm. An alternate work schedule allowing for evening and weekend hours will be required on occasion.

Joining the CMU team opens the door to an array of exceptional benefits available to eligible employees.

Those employees who are benefits eligible have the opportunity to experience the full spectrum of advantages from comprehensive medical, prescription, dental, and vision insurance to an enticing retirement savings program offering a generous employer contribution. You can also unlock your potential with tuition benefits and take well-deserved breaks with ample paid time off and observed holidays. Finally, rest easy knowing you are covered by life and accidental death and disability insurance. 

Other perks include a free Pittsburgh Regional Transit bus pass, our Family Concierge Team to help navigate childcare needs, fitness center access, and so much more!

For a comprehensive overview of the benefits that may be awaiting you, explore our Benefits page.

At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond just credentials, we consider the role and responsibilities, your invaluable work experience, and the knowledge gained through education and training. We acknowledge and appreciate your unique skills and the diverse perspective you bring. Your journey with us is about more than just a job; it’s about finding the perfect fit for your professional growth and personal aspirations.

Are you interested in an exciting opportunity with an exceptional organization?! Apply today!

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