The Computing Services central IT department provides services that have a strategic impact on university goals. We make service decisions based on interaction and valuable input from colleagues engaged in the education, research, and administration efforts of the university. We are a learning organization and approach successes and mistakes as a learning experience to continually cultivate a culture of intelligent risk taking. We want to hire versatile team members who are inspired and passionate about their work. Join us and be part of a team committed to excellence, innovation, diversity, team and individual growth.

CMU’s Computing Services department is searching for a Principal Technology Enhanced Facility Technician. This is an excellent opportunity for someone who thrives in an interesting and exciting work environment. This position will Lead the set-up, management, and maintenance of audio-visual equipment that support University events on and off campus, also resident equipment associated with technology enhanced facilities. Ensure all of the audio-visual presentations and equipment is configured, setup correctly, operates smoothly, and is taken down and stored properly. Position will be responsible for fulfilling orders for Event services. This position may be a subject matter expert that is responsible for the temporary installation, maintenance, and repair of AV equipment. Expert knowledge to repair equipment, maintain a catalog of equipment the organization owns, set up and operate equipment during events and demonstrations, etc. Provide support for live presentations, distance learning and audio/video conferencing. This role will work University faculty, staff and students, and may work with outside vendors and non-university contractors for the implementation and support of AV equipment. Train, mentor and coach other Media Services equipment technicians. Teach others to operate equipment and document processes and services the department offers.

Your core responsibilities will include:

• Assists the Audio Visual Design and Tech teams within the division with layouts and schematics of spaces that technology will be needed in.

• Collaborates with other departments and teams around Campus to provide exemplary support for technology enhanced facilities.

• Maintains catalog of equipment the organization owns.

• May film video productions.

• May train or instruct students, staff or faculty on operation of A/V equipment. Trouble shoots user issues.

• Mentor, train and coach lower media technology equipment technicians.

• Provides troubleshooting and repair escalation for End User concerns with Technology within Technology Enhanced Facility spaces and Computer Labs.

• Responsible for set-up (as directed),installation and operation of Technology Enhanced Facilities equipment that is used for classroom instruction and occasionally events.

• Schedules and keeps records regarding inventory of equipment. Locates and retrieves missing equipment and/or notified manager of missing equipment.

• Other duties as assigned.

Flexibility, excellence, and passion are vital qualities within Computing Services. Inclusion, collaboration, and cultural sensitivity are valued competencies at CMU. Therefore, we are in search of a team member who is able to effectively interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.

Qualifications:

• Associate's Degree

• Strong Oral and Written Communication Skills

• Strong Problem-Solving and Reasoning Skills

• 3-5 years of Relevant Work Experience

Requirements:

• Successful background check

Joining the CMU team opens the door to an array of exceptional benefits, available to all full-time Carnegie Mellon University employees. Experience the full spectrum of advantages, from comprehensive medical, prescription, dental, and vision insurance to enticing retirement savings programs. Unlock your potential with tuition benefits, and take well-deserved breaks with generous paid time off and holidays. Rest easy knowing you're covered by life and accidental death and disability insurance. For a comprehensive overview of the benefits awaiting you, explore: https://www.cmu.edu/jobs/benefits-at-a-glance.

At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond just credentials, we consider the role & responsibilities, your invaluable work experience, and the knowledge gained through education and training. We acknowledge and appreciate your unique key skills and the diverse perspectives you bring. Our commitment to fostering an inclusive work environment means we also account for geographic differentials. Your journey with us is about more than just a job; it is about finding the perfect fit for your professional growth and personal aspirations.

Are you interested in this exciting opportunity?! Apply today!

Joining the CMU team opens the door to an array of exceptional benefits available to eligible employees.

Those employees who are benefits eligible have the opportunity to experience the full spectrum of advantages from comprehensive medical, prescription, dental, and vision insurance to an enticing retirement savings program offering a generous employer contribution. You can also unlock your potential with tuition benefits and take well-deserved breaks with ample paid time off and observed holidays. Finally, rest easy knowing you are covered by life and accidental death and disability insurance. 

Other perks include a free Pittsburgh Regional Transit bus pass, our Family Concierge Team to help navigate childcare needs, fitness center access, and so much more!

For a comprehensive overview of the benefits that may be awaiting you, explore our Benefits page.

At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond just credentials, we consider the role and responsibilities, your invaluable work experience, and the knowledge gained through education and training. We acknowledge and appreciate your unique skills and the diverse perspective you bring. Your journey with us is about more than just a job; it’s about finding the perfect fit for your professional growth and personal aspirations.

Are you interested in an exciting opportunity with an exceptional organization?! Apply today!

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