What are the responsibilities and job description for the Front Desk Agent | Carneros Resort and Spa | Full Time position at Carneros Resort and Spa?
Front Desk Agent
Job Summary
Serve as the first point of contact for guests, ensuring a warm and efficient check-in and check-out process.
Responsibilities
- Greet guests and assist with check-in and check-out procedures.
- Provide information about the resort and local attractions.
- Handle guest requests, inquiries, and reservations.
- Manage billing and payment processes accurately.
- Coordinate with housekeeping and other departments to meet guest needs.
Preferred Qualifications
- Previous experience in a similar role within luxury hospitality.
- Strong communication skills and attention to detail.
- Ability to work in a fast-paced, guest-focused environment.
- Familiarity with property or outlet-specific needs (e.g., Boonfly, FARM, Hilltop).
- Team player mentality and a commitment to maintaining the resort’s high standards.
Company Overview
Carneros Resort and Spa is a luxury destination situated on 28 beautiful acres in Napa Valley, offering world-class services to our guests. We are committed to creating memorable experiences through personalized service and attention to detail.
Benefits
Carneros Resort and Spa offers competitive pay, health benefits, and a supportive work environment focused on growth and development. Opportunities for career advancement and property discounts are also available.
Physical Requirements
- Ability to stand and walk for extended periods.
- Ability to lift up to 25 pounds as needed.
- Ability to navigate the resort’s expansive property as applicable.
