What are the responsibilities and job description for the On Site Reservations Sales Agent | Carneros Resort and Spa | Full Time position at Carneros Resort and Spa?
Job Description
Job Description
Position Overview :
The Reservation Sales Agent at Carneros Resort and Spa is responsible for managing guest reservations and providing exceptional customer service. This role involves handling inquiries, booking reservations, and ensuring a seamless experience for guests from the initial inquiry to their arrival. The ideal candidate is detail-oriented, has excellent communication skills, and is capable of multitasking in a fast-paced environment.
This is an hourly position Incentives
Key Responsibilities :
Reservation Management :
Handle incoming reservation inquiries via phone, email, and online booking platforms.
Provide information to guests regarding room availability, rates, dining reservations and amenities.
Book reservations accurately and efficiently, ensuring all guest preferences and special requests are noted.
Process payments and send confirmation details to guests.
Manage and update reservation records, including changes, cancellations, and special requests.
Customer Service :
Provide exceptional customer service by addressing guest inquiries and resolving any issues promptly.
Assist guests with pre-arrival arrangements and ensure all special requests are communicated to the relevant departments.
Maintain a high level of guest satisfaction by following up on reservations and ensuring a smooth booking process.
Collaboration :
Coordinate with the Front Office, Housekeeping, and other departments to ensure guest needs are met.
Participate in team meetings and contribute to the continuous improvement of reservation processes.
Technology & Systems :
Utilize the SMS platform and other reservation systems to manage bookings and generate reports.
Stay informed about current promotions, packages, and resort offerings to provide accurate information to guests.
Ensure all reservation-related data is properly documented and used to inform business decisions.
Qualifications :
High School diploma or equivalent; a degree in Hospitality or a related field is preferred.
Minimum of 1-2 years of experience in reservations, customer service, or a related field, preferably in a luxury hotel or resort.
Strong communication and interpersonal skills with a focus on guest service.
Proficiency in reservation systems and Microsoft Office Suite.
Ability to multitask and prioritize in a fast-paced environment.
Availability to work flexible hours, including weekends and holidays as needed.
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a On Site Reservations Sales Agent | Carneros Resort and Spa | Full Time?
Sign up to receive alerts about other jobs on the On Site Reservations Sales Agent | Carneros Resort and Spa | Full Time career path by checking the boxes next to the positions that interest you.
Not the job you're looking for? Here are some other On Site Reservations Sales Agent | Carneros Resort and Spa | Full Time jobs in the Napa, CA area that may be a better fit.
We don't have any other On Site Reservations Sales Agent | Carneros Resort and Spa | Full Time jobs in the Napa, CA area right now.
