Operations Specialist (Compliance/IT)

Support all operations, technology, and compliance tasks as assigned by the Chief Information Operation. 

Responsibilities

1. Assume responsibility for the effective performance of all assigned functions. Assigned functions include but are not limited to the following:

• Managing current, former, and new users for all software and access points.
• Serves as expert in knowledge, technical understanding of accounts and shares, services, set-up process, and functionality of accounts.
• Demonstrates advanced technical knowledge and member service skills, and the ability to support team members.
• Proficient investigative and interpretative skills are essential to performing duties.
• Serves as subject matter expert for the following functions: Research and Adjustments, Stop Payments, Mobile Deposit, and Subpoena processing.
• Bank Secrecy Act
• Network security training.
• Loan exception reviews.
• Deposit account reviews.
• File maintenance reviews.
• Negative balance account reviews.
• Security
• Safe Deposit Box
• Cash over and short
• Dormant accounts reporting
• ATM operations, monitoring, and management
• Compliance Reviews for all operations and IT areas of responsibility.
• SAFE Act reporting and maintenance
• Bank Secrecy Act compliance to include but limited to anti money laundering transactions and account compliance to include AML, XP2, CTRs, SARs, OFAC, FinCen, and FIS Global.
• Accounts disclosure and implementation
• Software services disclosures and implementation
• Staff training tracking
• Levies and garnishments
• Dormant accounts
• Core processor-function implementation.
• Disaster recovery testing.
• Federal Reserve function implementation
• Support physical and network security efforts.
• Implementation, training plans for assigned staff.
• Support intranet service needs.
• Support IT staff service needs.
• Develop and update staff training materials.
• Update knowledge base and resources tools.
• Update call center knowledge base.
• Communicate training priorities to appropriate staff.
• Provide and review training materials with staff.

2. Assist the Chief Information Officer in implementation of short-and long-term goals.

• Communicate with business contacts on behalf of CIO (Chief Information Officer).
• Support the short - long- term strategic direction and implementation of efficient and secure systems that are cost effective and that meet members’ services and decision-making requirements.
• Support project feasibility studies based on management’s requirements, priorities, and cost constraints.
• Support and research any topics assigned.

3. Assumes responsibility for establishing and maintaining effective communication and working relations with area staff and management.

• Assist area personnel as needed. Obtains and conveys information as needed.
• Provide any requested reporting data.
• Monitor any compliance, security, training, and fraud concerns and report to the CIO.
• Keeps management informed of area activities and of any significant problems.
• Keeps management properly informed of the status of projects and ensures that deadlines are met by the deadline.

4. Assumes responsibility for related duties as required or assigned.

• Provide clerical and organizational support as requested
• Maintains a working knowledge of all credit union's technology systems.
• Develops expertise and ability in processes and procedures, account functions, electronic services, understanding and analyzing data, navigating account records, file maintenance history, etc.
• Demonstrates a commitment to sharpening skills through ongoing technology education and training, using positive communication, for optimal understanding to assist members and co-workers and improve the Operations department.
• Support special projects as assigned.
• Assist the CIO with any assigned tasks.
• Apply policies and procedures as assigned.
• Assist staff in resolving any operational inquiries.
• Assist Call center in resolving any member issues.
• Ensures that work areas are clean, secure, and well maintained
• Attend training and conferences as assigned.

PERFORMANCE MEASUREMENTS

1. Support the Credit Union mission by ensuring effective member services, development s, or changes in service or products. Keep staff up to date on trends and general credit union information.
2. Effective communication and coordination exist with Senior Management.
3. Department functions should be conducted in-accordance with the established Credit Union procedures and policies.
4. Good coordination and effective working relations exist with area support personnel. Assistance is provided to management staff as needed.
5. Treat all credit union members and employees with a positive and constructive attitude.
6. All department records are current, accurate and organized.

Qualifications

EDUCATION/CERTIFICATION:

• High school graduate or equivalent.
• Some college or advanced banking/credit union operations skills preferred.

REQUIRED KNOWLEDGE:

• Basic knowledge of Credit Union operations.
• Understanding document formats, spreadsheets, and business communications.

EXPERIENCE REQUIRED:

• Four or more years of progressive related experience.

SKILLS/ABILITIES :

• Highly proficient in various computer applications including word-processing, spreadsheets, and graphics/presentations.
• Excellent oral and written communications abilities.
• Strong typing and telephone capabilities.
• Excellent interpersonal and member service skills.
• Well organized, attentive to detail, and able to work well independently.