What are the responsibilities and job description for the Service Coordinator position at Carolina Air Conditioning Co?
Carolina Air has deep-seated roots in the Raleigh-Durham area. Founded in 1947, we’ve been proudly serving as a cornerstone in the community for over 75 years. Specializing in single-family HVAC production, we’ve built our reputation on craftsmanship, reliability, and strong relationships with clients, builders, and general contractors.
We are actively seeking an Amazing Service Coordinator in the Knightdale, NC area to join our award-WINNING team.
Great Reasons to Join Carolina Air:
- 9x Employee Voted Top Work Place
- Highly Competitive Wage
- Excellent Benefits Package (Health/Vision/Dental/Life/STD/LTD/Accident and Critical Illness)
- $15k Company Paid Life Insurance
- 401(k)
- Employee Stock Ownership Plan (We are 100% employee owned)
- Training and Support
- Vacation and Paid Holidays
- Advancement Opportunities
Work schedule: Monday- Friday 7am-4:00pm MUST be willing to be flexible as jobs may change
Position Responsibilities of the Service Coordinator:
- Answer incoming calls, emails and all communications regarding service and/or warranty questions.
- Review tickets sent in by builders daily.
- Coordinate response and delivery of received information to field staff.
- Coordinate with admins on any permit/inspection requirements.
- Dispatches and deploys staff, vehicles, and/or units based on communications received.
- Adeptly uses multi-line telephone systems, mobile phones, and other communication methods and networks.
- Coordinate with the builder(s) or homeowner(s) on scheduled work to be completed.
- Enters jobs into job costs, set up customer information, enter initials into contracts and enter work to be completed into service management.
- Maintain records on all service and warranty work.
- Enforce and oversee that all service technicians collect for services rendered (when applicable).
- Forward any builder responsible service invoices directly to the builder.
- Collect any outstanding service account receivables.
- Coordinate with team to ensure any service emergency is scheduled and properly handled.
- Coordinate with builders regarding items for weekly installation such as lights, fixtures, and smoke detectors.
- Coordinate and schedule "On-Call" service and weekly rotation.
- Call to confirm appointments with homeowners.
- Assist payroll with technician’s time sheets.
- Manage multiple service calendars.
- Additional duties as assigned.
Minimum Experience and Qualifications of the Service Coordinator:
- High School Diploma or GED Equivalent
- Administrative/Clerical experience required
- 1-2 Years of relevant service dispatch, installation, and administrative experience
- Prior experience with a service management software system
- Experience with Microsoft Suite - Word, Excel and PowerPoint is a must
- Must be able to communicate effectively, clearly and concisely
- Must be an outgoing team player and able to work well within a collaborative environment
- Must have experience with local municipalities’ permitting and inspections processes
- Must adhere to company screenings
Physical Requirements of the Service Coordinator:
- Must be able to adhere to large amounts of sitting
- Must be able to speak English and hear to communicate
Benefits and Compensation
Carolina Air Conditioning Co. Inc. provides a comprehensive package of employee benefits including: Medical, Dental, Vision, Life/AD&D; additional voluntary benefits such as STD, LTD, Critical Illness, Accident Insurance, paid vacation, and holidays; 401(k) and company paid Life Insurance, and we are 100% Employee Owned.
Carolina Air Conditioning Co. Inc. considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. We are an equal opportunity employer.
Salary : $15,000
