Call Center Patient Attendant (Medical Practice)

General Summary: A non-exempt position responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into another position, e.g., receptionist/registration clerk or medical assistant.

Essential Job Responsibilities:

• Answers all incoming patient and provider calls in a timely, professional, accurate, and efficient manner in accordance with company and government guidelines and handles accordingly.
• Ensure proper authorization/referrals are on file, prior to scheduling appointment.
• Schedules appointments for patients either by phone, online, or email.
• Schedules urgent/same day appointments with the physician assistance or physician other than their primary allergist.
• Uses EPM system within the NextGen system to match physician/clinician availability with patient’s preferences in terms of date, time, and location.
• Provides patients with accurate helpful information and guidance regarding Allergy and Asthma Procedures.
• Reviews MD schedules regularly and works to ensure doctors maintain a full schedule.
• Ensures that updates (e.g., cancellations or additions) are input daily into physicians schedules.
• Notifies Patient Services Specialist of same day and next day cancellations or additions to the physician’s schedules.
• Communicates and provides feedback as needed with Supervisor about any patient concerns/issues related to scheduling and system problems.
• Uses customer service principles and techniques to deal with patients calmly and pleasantly.
• Retrieves and processes referrals daily from our referring physicians.
• Works closely with the referral coordinator to ensure all referrals are processed in a timely manner.
• Contacts referred patients directly to schedule appointments based on patient and physician preferences.
• Answers all incoming patient and provider calls in a timely, professional, accurate, and efficient manner in accordance with company and government guidelines and handles accordingly.
• Occasional overtime may be required.
• Other duties as assigned.

Education: High school diploma.

Experience: Minimum one year of experience in an appointment scheduling position, preferably in a medical practice setting.

Job Type: Full-time

Pay: $20.00 - $21.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Experience:

• Call center: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person

Salary : $20 - $22