What are the responsibilities and job description for the IT Helpdesk Technician position at Carolina Beverage?
Looking for dedicated team players to join the CBG family in Cold Spring, MN
We are Carolina Beverage Group, a premiere beverage co-packer for internationally renowned brands. We have been GROWING by leaps and bounds and are seeking passionate, motivated individuals ready to transition into our challenging and growing team!
Position: IT Helpdesk Technician
Job Summary: The Full Time IT Help Desk Technician is responsible for ensuring the day-to-day operations for end user applications and equipment. They will be a point of contact providing desk-side and remote assistance in resolving Tier I and Tier II technology support issues when possible and escalating to the appropriate personnel when necessary. May require expertise in commonly used business applications.
ESSENTIAL FUNCTIONS:
- To receive calls for assistance from Eplus by phone, email or in person and to log, resolve what requires hands on support (Tasks that cannot be resolved remotely)
- To receive calls for assistance from end users by phone, email or in person and to log, resolve what is not currently the responsibility of existing vendors
- Perform hands on updates, repairs, configuration, and end user training of corporate IS equipment, to include Computers, Mobile Devices, Multi-Function Copiers, tablets, Telecommunication/Collaboration devices and Audio/Visual technologies.
- Create and update documentation on systems for both IS and our internal customers. These include not only technical but also business processes.
- Track IT assets in some of the internal systems and ensure adequate levels of IT spare equipment is available
- Provide Tier 1 support mobile devices (Tablets and handheld scanners)
- Help troubleshoot basic networking issues around the plant when needed
- Carries out duties in compliance with established business policies.
We offer a wide range of benefits including:
- Stable employment & growth opportunities
- Training & evaluations at 30/60/90 days and annually
- Quarterly Bonus Incentive Program
- Uniforms at no cost to the employee
- Referral Bonuses
-
Eligible for benefits the month following 60 days employment.
- Medical offerings - including an HSA eligible plan with employer contributions
- Dental
- Vision
- Disability
- Company paid life
- Voluntary life
- 401k match the month following 6 months of employment
What We Offer:
In addition to competitive pay, stable employment, and growth opportunities, we offer a variety of benefits as part of our total compensation & rewards package.
- Many of our positions work on average 15 days/month, based on 2-2-3 schedule; however, we have a variety of work schedules dependent on position and/or department.
- Pay for Performance Program: Opportunities to work your way up, gain experience and earn more!
- Additional Pay for Night Shift, as applicable
- Training & Evaluations at 30/60/90 Days and Annually
- Cross-Training & Transfer Opportunities
- Free Uniforms
- Quarterly Bonus Incentive Program
- Safety Incentive Program
- Referral Bonuses
- Employee Appreciation Events
- Eligible for benefits the month following 60 days employment including medical, a health savings account option, dental, vision, disability, company paid & voluntary life and more.
- 401k match after 6 months with 100% immediate vesting
