Product Support Inside Sales Rep

Join the Carolina Cat Team

As a family-owned company under our third generation of leadership, we have built our business based on the principles of trust, integrity, and a desire to help our customers and employees succeed.

Since 1926, we’ve supported our communities by supplying equipment for critical infrastructure and commerce and by donating our time and resources to area nonprofits. We make smart investments in our company and continuously improve as part of our vision to be a trailblazing company that’s built to last.

We’re looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we’re committed to providing a work experience that helps our team grow to their full potential.

Collectively, our employees work together to make a difference for our customers, our communities, and our company. Learn more about what it means to become a team member with Carolina Cat.

Summary

This position will work to achieve sales and profit goals of parts and service by promoting and selling product support offerings to assigned and unassigned customers. The ISR will identify and establish new revenue opportunities within a diverse customer base as well as growing existing customer accounts via a disciplined telephone campaign. Responsible to generate sales revenue at acceptable gross profit levels established by management while growing parts and labor market share through sales support to Carolina Cat customers and prospects.

Essential Functions

• Grow parts and service revenue with acceptable grow profit margins (set by mgmt) through selling the value and effective use of Caterpillar marketing programs if needed
• Increase market share for parts and labor (as measured by CRM system and Caterpillar OLGA system).
• Through a disciplined, consistent and effective telephone campaign manage a territory consisting of assigned and prospect customer accounts.
• Achieve personal development through goal setting and establishing objectives. Manage territory via proprietary software (Saleslink, OLGA) to identify market opportunities. Responsible for updating and qualifying equipment and contact information to assist with market share goals.
• Work directly with sales, service and marketing to grow parts and service revenue throughout assigned customer base, establish sales relationships with existing customers and prospects to grow parts and service opportunities.
• Maintain and grow customer relationships throughout assigned territory. Develop business strategies with assistance from Sales Leadership, Sales Team Members and Marketing Dept. designed to partner with customers.
• Maintains communication between the customer and various product support departments to ensure service work being performed as quoted and scheduled.
  • May be asked to visit customers in person as needed to help establish relationships and grow in personal development.
• Pursues the critical success factors for the application, distribution, and satisfaction of the customers’ needs for service programs.
• Develops and maintains a professional working relationship with Caterpillar and their field representatives to support the service programs and achieve overall goals.
• Maintain an active call cycle with consideration for a diverse customer base
• Maintain accurate customer account information and equipment population within a corporate CRM system. Initiates and completes reports and other associated paperwork detailing customer calls, sales activity, commission, etc.
• Promote dealer services including - but not limited to – parts and service, construction equipment and rental.
• Establish customer relationships as a single point of contact.
• Close sales.
• Other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions.

Education and/or Experience

• College or technical degree preferred.
• Experience in a dealership environment in either Parts or Service.
• Proven track record in equipment sales that demonstrates ability to consistently achieve and exceed goals.

Computer Skills

• Knowledge of Microsoft Word/Excel, inventory/order processing software, and contact management systems.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Workplace Requirements

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee must frequently lift, carry, push, pull and /or otherwise move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

While performing the duties of this Job, depending on site location, the employee may be exposed to moving mechanical parts and equipment. The employee may occasionally be exposed to high, precarious places, fumes or airborne particles; outside weather conditions and vibration. The employee may occasionally be exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock. The noise level in some work environments is occasionally loud.

We are an Equal Opportunity Employer

We require all employees to treat all our employees and candidates as equals. All personnel actions are conducted in the spirit of equal employment. We’re committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.

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