TENNIS PRO SHOP ATTENDANT

Description

Job Summary:

Assist in the overall operations of the Tennis Department and Pro-Shop. Maintain an environment of safety and cleanliness within the tennis pro-shop. Greet members/guests (by name) in a courteous and professional manner. Maintain and promotes pro-shop merchandise. . This position will embody the Carolina Country Club Mission Statement and Absolutes.

Mission Statement: Through Excellence and gracious hospitality, we work together to enrich lives.

Absolutes:

1. Engage Greet by name, build relationships, fond farewell

2. Maintain a culture of trust and respect

3. Welcoming Smile, positive attitude, enthusiasm

4. Look for and act upon every opportunity to create memorable moments

5. Be accountable for immediately solving problems or find someone who can

6. Continuously improve experiences with effort, innovations and creativity

7. Diligently maintain clean and safe facilities

Job Functions include:

• Open and/or close pro-shop and is responsible for cash in register and must balance at the beginning and/or end of each shift.
• Update and change pro-shop displays as instructed.
• Maintain pro-shop in an orderly fashion, restock merchandise keeping all displays neat and clean at all times. Groups shoes by style and size.
• Assist members with retail purchases, accept payments per operational procedures.
• String rackets as requested.
• Issue demo rackets to members ONLY; keeps an accurate record of all checked-out demo rackets; follow up with members of unreturned rackets.
• Is responsible to familiarize with all tennis equipment, existing and updated technologies.
• Keep kitchen area clean, organized and stocked with fresh brewed tea along with cut lemon wedges, fresh fruit, snacks such as peanuts, crackers and cheese, and other kitchen supplies such as utensils, napkins, paper towels, etc.
• Maintain alcoholic and non-alcoholic beverages stocked in refrigerator.
• Vacuum and dusts tennis shop (includes bottom of racks, top of shoeboxes, picture frames and glass on racks) daily. Closing shift must vacuum and empty trash cans before leaving.
• Notify housekeeping of any needs throughout the Tennis Department.
• Answer incoming phone calls (typically within 3 rings), record messages accurately and legibly with the name of the caller and phone number.
• Take courts reservations and inputs information accurately in the system.
• Monitor loitering of unsupervised children and unauthorized personnel in and outside of pro-shop & courts.
• Report to work on time as scheduled. Is responsible to notify Pro-shop Manager or Tennis Director if running late or absent.
• Assists Pro-Shop Manager with monthly inventory of merchandise.
• Report all complaints to the Tennis Director and/or Tennis Shop Manager immediately
• Attend departmental staff meetings as scheduled.
• Complete required computer based training courses within the required time frame.
• Complete other appropriate assignments made by the Tennis Director, Head Professional, Assistant Pro and/or the Tennis Shop Manager.
• Is responsible for knowing CCC Employee Policies and working by the CCC Mission Statement.

Working Conditions, Physical Functions and Abilities:

The physical demands of work environment characteristic described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Equitable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Job duties will occasionally require the employee to stand, walk, climb stairs, balance, stoop, kneel, crouch, crawl and /or sit for up to 8 hours per day.
• Reach with hands and arms
• Must be able to push, pull or lift up to 30lbs.

Qualifications

Working Conditions, Physical Functions and Abilities:

The physical demands of work environment characteristic described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Equitable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Job duties will occasionally require the employee to stand, walk, climb stairs, balance, stoop, kneel, crouch, crawl and /or sit for up to 8 hours per day.
• Reach with hands and arms
• Must be able to push, pull or lift up to 30lbs.