Guest Relations Specialist - Registration and Sales

Description

General Qualifications

The Guest Relations Specialist - Registration and Coordination must be a mature follower of Jesus, still growing and developing in his/her faith. He/she must be fully in accord with Carolina Creek Christian Camps (CCCC) mission statement, and statement of beliefs; committed to living these out personally, and instilling them in the organization. He/she must be of strong moral character and integrity.

Position Objective

The Guest Relations Specialist - Registration and Coordination will work with the Director of Guest Relations and Partnerships to lead the process of coordinating and registering groups all year for Carolina Creek.  He/she will be an expert on the camper registration software, and will be able to assist all callers with any questions that arise.  He/she will be able to deal with parents and group leaders, answering phones in a professional manner.  He/she will have general knowledge of the camp program, and will be able to direct calls to the right person.  He/she will be responsible to model a genuine lifestyle of Christian discipleship in a manner consistent with CCCC’s mission, vision, and values.

Job Type

• Full-Time Exempt

Key Job Accountabilities

• Responsible for the process of registering campers for all of our programs including summer camp and other year-round and programmed retreats
• Assist for booking retreat sales including calling groups, answering inquiries, and completing contracts
• Assist with Accounting in the processing of payments for all groups
• Be an expert in the registration software, and helping parents and campers successfully navigate the registration process
• Answering questions from parents, campers, and group leaders in a professional manner
• Assist in answering phone calls and directing question to the right person in the organization
• Assist the Guest Relations department in creating SOPs relevant to the department
• Strong self-initiative to serve others and customers
• Lead tours of camp and the programs we offer to perspective groups
• Attend all required staff meetings and events
• Actively participate in and contribute to the broader camp programs of CCCC
• Actively engage and participate in the staff community through a godly attitude, words and actions
• Ability to work with other departments in handing off guest and camper details

Supervisory Responsibilities

• Reports to Director of Guest Relations and Partnerships

Qualifications

Education/Certifications/Licenses

• Must have a current valid driver’s license
• Must have a high school diploma, GED, or equivalent
• Bachelor’s degree preferred, but not required

Work Experience

• Previous Camping experience preferred 
• Previous Customer Service experience preferred
• Previous Sales experience preferred
• Previous Customer Management Software and Systems Leadership preferred

Knowledge, Skills and Abilities

• Must possess strong communication skills with excellent telephone etiquette
• Must be confidential and discreet when dealing with sensitive information
• Must possess strong computer skills and an understanding of Google Drive and proficiency on the Microsoft Suite of software applications
• Must possess strong interpersonal relations skills
• Must be able to remain calm under stress and deal with conflict in a professional and courteous manner
• Must have excellent written communication skills for corresponding with pastors and parents
• Work independently, being able to be a self-starter
• Must be organized and detail oriented
• Must possess emotional and spiritual maturity
• Must possess a developed sense of empathy 
• Must be flexible with an ability to adjust and problem solve in challenging situations
• Able to engage in active listening
• A heart to serve wherever and whenever needed

Physical Demands:

The physical environment requires the employee to work both inside and outside in hot and humid conditions. Requires sitting, standing, squatting, stooping, twisting, and ability to lift/carry anywhere from 15 to over 60 lbs.

Additional Requirements

• Adherence to company dress code and professional standards for personal grooming and appearance.
• Satisfactory completion of background investigation, as well as ability to provide proof of eligibility to work in the United States.