What are the responsibilities and job description for the Patient Representative - Matthews position at Carolina Neurosurgery and Spine Associates?
We are searching for compassionate and energetic individuals to join our team! We are seeking a Full-Time Patient Representative in our Matthews office. Come play a part in changing the lives of patients every day and work for an organization that has consistently been named one of the area's Top Workplaces.
The ideal candidate has at least 1 year of customer service experience; medical office customer service is highly favored. Must have the ability to multi-task in a fast paced environment while insuring excellent patient care. Must be able to work as part of a cohesive team, maintain accuracy and be dependable.
- Checks in patients, collects payments, verifies and / or updates insurance. Obtains proper insurance documentation and demographic information.
- Processes new patient paperwork and / or updated paperwork.
- Follows established procedures to prepare for upcoming appointments.
- Explains insurance authorization to patients as necessary.
- Schedules follow up appointments as requested by physician
- Counts Petty cash and documents on log.
- Complies with all our processes and HIPAA regulations.
- Applies our values in decision-making and interactions with all individuals.
- Promotes a positive work environment through effective teamwork.
- Other duties as assigned by changing needs, patient flow, or physician request.
This posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities of this position. CNSA retains the discretion to add to or change the job responsibilities of any position at any time with or without notice.
Hours :
Monday - Friday : 8 : 00 am-5 : 00 pm
Company Culture Expectations :
Compassion : Treats others with compassion and empathy
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Providing Compassionate, Quality Care - Together
