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Patient Service Specialist - Matthews

Tryon Medical Partners
Charlotte, NC Full Time
POSTED ON 3/13/2025
AVAILABLE BEFORE 5/19/2025
Patient Service Specialist - Matthews
 
Job Summary: This position provides support with the intake and processing of patients presenting for care, and other relative activities.

(This is a full-time position that will support our Matthews office, Monday to Friday 8 am to 5 pm)

Primary Job Responsibilities/Tasks may include, but not limited to:
  • Schedule appointments in athenaNet.
  • Prepare new patient charts and/or paperwork at patient presentation.
  • Greet patients and visitors in a professional and welcoming manner.  Communicate with patient during visit as necessary.
  • Accurately perform registration process.
  • Ensure all requirements and fields are satisfied and complete.
  • Ensure patient is registered and educated on patient portal usage; distribute marketing materials as necessary.
  • Collect co-payments, outstanding balances, pre-payments, payment plans at Check-In according to organizational financial policies, provide receipt of payment.
  • Create Credit Card on File Contracts at Check-In.
  • Collect deductible, co-insurance, and payment for services not covered by insurance at Check-Out.
  • Work “Day End Review” report.
  • Answers inbound and/or makes outbound telephone calls as assigned and appropriately directs callers.
  • Schedule follow-up appointments.
  • Reconcile, balance, and close batches daily.
  • Accurately record messages.
  • Educate patients accurately and completely including utilizing the Patient Portal.
  • Document appropriately within athenaNet to ensure regulatory requirements are met.
  • Monitor and check assigned Athena boxes and other assigned boxes for coverage.
  • Work at different Tryon office locations as needed.
  • For upcoming appointments without insurance on file or have Medicaid attempt to call patient two days prior in order to collect and verify insurance.
  • Verify eligibility and benefits for all patients daily.
  • Other duties as assigned.

Requirements:
  • Completion of Hepatitis B Vaccine and Flu Vaccine Form will be required.  Candidate may decline vaccination through declination form or may provide record of vaccination from previous employer.
  • Completion of TB test will be required.
Education:
  • High school diploma; some college preferred
Experience:
  • Minimum of one-year medical office or healthcare facility experience.
  • E.H.R. and Scheduling experience.
  • Experience serving customers in person and on the phone
Physical Requirements:
  • Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling.
  • Must be able to lift and support weight of 35 pounds in handling patients, equipment and supplies.
  • Dexterity in hands and fingers.
  • Ability to quickly respond to changing conditions and situations.
  • Ability to concentrate on details.

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